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Join to apply for the Network Engineer Consultant role at Macquarie Technology GroupJoin to apply for the Network Engineer Consultant role at Macquarie Technology GroupAbout UsTheres something special about working for a company like Macquarie Telecom. Were not the biggest in the industry, where youre just a number. Were not tiny enough that youve never heard of us. Were in that sweet spot where were strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.About UsTheres something special about working for a company like Macquarie Telecom. Were not the biggest in the industry, where youre just a number. Were not tiny enough that youve never heard of us. Were in that sweet spot where were strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.The Network Design Consultant is essential in overseeing technical service delivery, supporting client satisfaction (via NPS), and ensuring network performance within the telecommunications and managed services environment of Macquarie Telecoms clients, in a post-sale environment. This role combines technical expertise & consultation, project implementation, and customer relationship management to provide a seamless experience throughout a customer''s lifecycleWhat You''ll Be DoingManage and oversee the installation, configuration, and maintenance of telecom systems, including networks, data, and voice solutions.Point of escalation for Design, Implementation, cutover and service handovers.Monitor network & infrastructure performance with the view of minimum downtime and address potential issues proactively and present the client with preventative measures.Consult on network upgrades, expansions, and maintenance projects to enhance reliability and scalability.Serve as the post-sale technical liaison between Macquarie Telecom and the client technical stakeholders, for example, IT managers to maintain high client satisfaction.Conduct regular meetings with key accounts to address technical needs, discuss service challenges, and present solutions.Perform technical reviews with customers at scheduled intervals (every six months), identifying potential improvements and preparing for contract resignYour Ideal Skills And ExperienceSTEM related University Degree (e.g. Engineering, Computer Science, etc.)Extensive experience conducting technical reviews with customers identifying potential improvements and preparing for contract resign prior to contract renewal.Strong experience in Wide-area network WAN is essential.CISCO certifications required.Experience in CISCO switching and routing protocols including IP, TCP is mandatory.SD-WAN experience is highly desirable.Network design experience required.Strong customer facing and/or consulting background.Extensive experience in telecom systems including networks, data and voice solutions.Strong experience in networking security.Excellent people and communication skills.Why Us?We are one of the Top 10 AFR Best Places to Work 2024 Join a workplace thats recognised as one of Australias best.Gallup Exceptional Workplace Award Winner Be part of a team thats celebrated globally for its outstanding culture.Industry Leader We have the highest Net Promoter Score on the ASX and were crowned for the worlds best customer experience at the World Communications Awards.Make a Real Impact Your ideas and actions will directly shape our products and influence the market.Invested in Your Growth Accelerate your career with our comprehensive learning and development programs, including Gallup strengths-based training and clear career progression opportunities.Collaborative and Empowering Culture Work with a driven team that values your decisions and encourages you to take bold actions.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyIndustriesIT Services and IT Consulting, Telecommunications, and Software DevelopmentReferrals increase your chances of interviewing at Macquarie Technology Group by 2xGet notified about new Engineering Consultant jobs in Melbourne, Victoria, Australia.Keysborough, Victoria, Australia 1 week agoBusiness Development - 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