Update your details, view your application and progress.Job no: 501566Work type: Permanent - Full TimeLocation: MelbourneCategories: Retail MarketsPlay a pivotal role in defining and enhancing the retail energy customer journeyDevelop your skills in a fast-paced, supportive environmentAttractive hybrid work model | Energy Discounts |Career Growth OpportunitiesAlinta Energy is one of Australias biggest energy retailers, generators and developers with over 1.1 million customers. Australias energy system is undergoing the biggest transformation in its history and were right there with it. Were investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.We understand that flexibility matters when considering your next role. Let us know your requirements, and well carefully consider how wemight accommodate them.About the roleJoin Alinta Energy as a Customer Experience Analyst in Melbourne, supporting the Retail Energy business. In this role, you''ll help deliver initiatives that build understanding of end-to-end customer experiences across multiple channels and touchpoints. Using Voice of Customer data, research insights, and business data, you''ll provide actionable recommendations to improve key customer journeys. Reporting to the Senior Manager Research & CX, youll support a customer-first culture with strong analytical thinking, CX/VoC expertise, and clear communication skills.Why youll love working hereWere a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each others wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.What youll doDevelop end-to-end customer journey maps, integrating data and insights from multiple sources across Retail Markets, to identify opportunities and next steps for improvementDesign and implement Voice of Customer program, incorporating data from multiple channels, creating new data-gathering initiatives, considering priority opportunities & areas for the businessCollaborate closely with cross-functional teams, including product managers, strategy, functional leads, marketing/communications, designers, digital, and data analysts, to deliver key Retail initiativesReport on and communicate key performance indicators (KPIs) and metrics that measure CX across touchpoints and journeys.Bring customer experiences to life through rich story-telling, utilising a range of data & insights, e.g. customer stories, customer interview extracts, key metrics, data visualisation, back-end processes, employee experiencesYour experienceProven experience in customer experience (CX), insights, voice of the customer (VoC), or similar business-focused roles.Strong understanding of CX, customer journey mapping, customer experience measurement.Good analytical skills, with the ability to interpret quantitative data and generate insights to drive informed decisions.Strong influencing and stakeholder management skills including storytelling and presenting to senior leaders.Please note this role requires full working rights within Australia.This role is best suited to someone with a strategic and analytical mindset, strong storytelling and communication skills, and experience in CX or VoC measurement, who is passionate about understanding customers and driving meaningful change across the business.Like what youre seeing?If you like the sound of this, and youve got experience in a similar role, wed love to talk to you. Come and discover better together with Alinta Energy.We are a 2025 Circle Back Initiative Employer we commit to respond to every applicant.If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.Our Diversity CommitmentAlinta Energy offers a truly diverse, safe and supportive work environment. As an equal opportunity employer, Alinta Energy encourages applications from any qualified person, including First Nations Australians, members of the LGBTQIA+ community, people of all ages and people living with a disability. We are also proud to be a WORK180 Endorsed Employer and we are committed to advancing womens careers.We look forward to hearing from you.Click Apply to submit your application.#LI-Hybrid:Advertised: 23 Jun 2025 AUS Eastern Standard TimeApplications close: 02 Jul 2025 AUS Eastern Standard TimeAcknowledgement of CountryAlinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations. We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people. #J-18808-Ljbffr
Job Title
Customer Experience Analyst