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Join to apply for the Maintenance Controller - Light vehicle role at SG Fleet AU1 week ago Be among the first 25 applicantsJoin to apply for the Maintenance Controller - Light vehicle role at SG Fleet AUAbout The RoleThis position is responsible for providing effective cost-controlled maintenance support for all Clients, while maintaining a level of exceptional product support and service to clients. Respond promptly to all maintenance calls and e-mails, access required levels of work with authorised repairers, and provide appropriate repair authorisations in line with vehicle contracts, repairers agreed accreditation, and delegated approval levels. Ensuring that all external and internal customer and supplier queries are answered appropriately.Drive a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.Manage and Control Servicing and Repair costs for all fleet vehicles.Minimise down time of vehicles (VOR).Look to maximise vehicles warranties, including requests on post warranty support on all manufacturers product problem and other premature mechanical repairs.Advise clients on maintenance related issues covering their vehicles contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident ManagementTertiary qualification in Automotive - vehicle qualification or equivalentExtensive experience in the motor industryExperience in a customer service role and/or negotiating with suppliersHas strong technical/numerical skills, shares knowledge and is thorough and accurate.About The RoleThis position is responsible for providing effective cost-controlled maintenance support for all Clients, while maintaining a level of exceptional product support and service to clients. Respond promptly to all maintenance calls and e-mails, access required levels of work with authorised repairers, and provide appropriate repair authorisations in line with vehicle contracts, repairers agreed accreditation, and delegated approval levels. Ensuring that all external and internal customer and supplier queries are answered appropriately.Tasks And ResponsibilitiesDrive a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.Manage and Control Servicing and Repair costs for all fleet vehicles.Minimise down time of vehicles (VOR).Look to maximise vehicles warranties, including requests on post warranty support on all manufacturers product problem and other premature mechanical repairs.Advise clients on maintenance related issues covering their vehicles contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident ManagementSKILLS AND EXPERIENCETertiary qualification in Automotive - vehicle qualification or equivalentExtensive experience in the motor industryExperience in a customer service role and/or negotiating with suppliersHas strong technical/numerical skills, shares knowledge and is thorough and accurate.WHO WE AREWe are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.www.sgfleet.comSOME OF OUR PERKS INCLUDERecharge and relax with up to four extra days of leave each year. We call them Wellness daysWe offer industry leading 20 weeks paid parental leaveSave plenty with vehicle salary packagingMonetary service milestone awardsRecruitment referral bonusDiscounted mobility products and servicesFlexible work arrangementsCareer progression opportunities (over 25% of our vacancies get filled internally!)Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and moreTwo paid volunteer days each year to give back to causes that matter to youHealth and wellbeing support including a subsidy and an innovative Employee Assistance ProgramWHAT''S NEXTWe''d love to hear from you if you''re ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application ''close'' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceReferrals increase your chances of interviewing at SG Fleet AU by 2xGet notified about new Maintenance Controller jobs in Homebush, Victoria, Australia.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr