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SaaS Implementations Project Manager - RemoteJoin to apply for the SaaS Implementations Project Manager - Remote role at Employment HeroSaaS Implementations Project Manager - RemoteJoin to apply for the SaaS Implementations Project Manager - Remote role at Employment HeroGet AI-powered advice on this job and more exclusive features.Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, weve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.The EH WayAt Employment Hero, were proud of our unique DNA, which we call The EH Way.We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our MissionWe are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomyWe are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, its a fundamental part of how we operate, innovate, and scaleWe are Apolitical - we do not take a position on political or social topics, unless it relates to our MissionWe Live by Our Values - we role model our values 100% of the timeWe Expect High Performance - we set a high standard and were not satisfied with being averageThis roleOur Customer Solutions Teams are responsible for implementing the Employment Hero platform with our high-value customers, and our Project Managers are responsible for ensuring timely and successful implementations; including bespoke solutions based on the customers needs within the Employment Hero platform.As a SaaS Implementations Project Manager, you will be the primary contact point for high value customers during implementations, which means you will be responsible for project time, cost, quality and customer satisfaction. You will work with Implementation Specialists from our HR and Payroll teams and with our off-shore Data Analysts to deliver great outcomes for our customers.This role is exciting! Many of our customers are not experts in project management, technology or HR/Payroll, therefore you will have the ability to support our customers with change management processes. You will be tasked with managing many projects at any one time, and to be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, in order to drive positive outcomes.Your key focus areas will be:Managing multiple software implementation projects for our high value customers (20-30 projects).Managing the customers journey from the completion of sale, to system go-live, and business as usual.Lead the customer project by working with other project team members (Payroll & HR Consultants and Data Analysts) to ensure that tasks are completed to our high quality levels and in a timely manner.This will include the following:Managing customer communications.Ensuring that issues are swiftly resolved.Effective and efficient utilisation of resources.Executing project management fundamentalsEnsuring the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.Constantly reviewing and improving our delivery processes.Who you areTo thrive at Employment Hero, youll need to embody The EH Way - operating with focus, agility, and an obsession with impact.For this role, youll also bring:3+ years project managing the delivery of SaaS implementations to small and medium sized business customers.3+ years managing a portfolio of projects (up to 50 at any one time).Project Management qualification is highly desirable.Experience with HR and Payroll is highly desirable but not essential.Process innovation and improvement experience.High level of written and verbal communication including stakeholder engagement and stakeholder management.Effective and efficient utilisation of resources.Strong time management and schedule management skills.Attention to detail with exceptional risk management skills.What we can offerAt Employment Hero, we dont just talk about a better way to work - we live it. Joining Employment Hero means:You will work remotely, with the flexibility to own your time and impactYou will access cutting-edge tools to amplify your work, knowledge and outputsYoull surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your lifeYoull own ESOP (employee share options) in one of the worlds fastest-growing tech companiesYoull also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice thats right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunitiesAt Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.Candidates are kindly requested to submit their CV in PDF format for review.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionProject ManagementIndustriesHuman Resources ServicesReferrals increase your chances of interviewing at Employment Hero by 2xSign in to set job alerts for Implementation Project Manager roles.Systems Implementation Specialist ( POS)Sydney, New South Wales, Australia 1 month agoSenior Advisor, Implementation (Schools) - WFH (Australia-wide)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoPayroll Implementation Consultant | AustraliaSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 months agoCustomer Success Manager - 100% remote - APACSydney, New South Wales, Australia 19 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 months agoWorkday Integrations Principal ConsultantCustomer Success Manager, Korean SpeakingSydney, New South Wales, Australia 4 days agoSenior Project Manager (APAC Region), AustraliaSydney, New South Wales, Australia 2 weeks agoSolutions Delivery, Implementation ManagerSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$100.00-A$150.00 1 day agoSenior Project Manager - Ubuntu Embedded SystemsEnterprise Implementation & Success ManagerSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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