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hipages Group H1 FY25 Financial Results PresentationBuild something great with hipages GroupJoin us in shaping the future of hipages Group. Were transforming from marketplace to SaaS, creating fresh opportunities for growth, learning and tech innovation. Our vision is to be the most trusted partner in the trade industry and we need bold, curious minds to get us there.Weve recently been named #1 on the 2025 Top 101 Employers for Women list (Work180) and recognised for our inclusive, people-first culture. Youll enjoy wellbeing-focused benefits, a refreshed reward and recognition program, and a flexible hybrid work model that works with real life.If youre looking to do meaningful work, grow fast, and have fun along the way, youre in the right place.We''re a proudly Australian ASX-listed tech company, and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, the Philippines and Vietnam.Certified as a Great Place to Work, and recognised by WORK180 as #1 Employer for Women, we offer meaningful, impactful work, collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.Why join our Customer Success team:$65K base + $28K OTE uncapped commissionGreat role to kick start your career in sales with warm leads, onboarding & nurturing customersAmazing incentives, benefits and perkshi-Achiever Club recognises and rewards high performance with awesome incentives and prizesBirthday, anniversary and volunteer leaveAbout the Role:Join our energetic Customer Success team in a fast-paced telesales environment, where youll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.This is a high-volume, phone-based role where youll onboard new tradies and run nurture activities to engage and re-engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You''ll enjoy a structured, target-driven role with plenty of opportunities to refine your sales skills and hit targets.Heres what your day-to-day looks like:Hitting Daily Activity Targets:Hit at least 2.75 hours of talk time through inbound and outbound calls.Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.Onboarding New Accounts:Fully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success.Manage inbound calls to answer any questions they may have regarding their campaigns.Nurturing Existing Accounts:Manage, track and measure the performance of tradies'' campaigns.Educate tradies on best practices for ROI.Retaintradies by addressing inquiries, solving problems, and providing tailored solutions.Building Relationships:Engaging and nurturing tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.Keep Salesforce updated with customer insights.Compliance and Quality Assurance:Follow scripts and regulations, ensuring high-quality customer interactions.About You:Ideally, youve worked in a high-volume phone based environment before, but whether you''re just starting your career or looking to make a career change, we want to hear from you!Youre resilient, driven, and love turning a NO into a YES with your sales and negotiation skills.You thrive in a fast-paced environment and enjoy winning when hitting targets.You have strong verbal and written communication skills.Youre comfortable with learning new systems and adapting to new processes.Take a look inside our home:Offering an inspirational home away from home, our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and get to do your best work everyday. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. Our investment into continuous career development for everyone and a coach-style of leadership means a huge85% of our team report they consider their direct leader a great leader!Sounds good? Wait, theres more! We also provide:A close-knit, diverse, respectful, collaborative teams that love to solve problems and jump on new opportunities;Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave);Daily continental breakfast, fresh fruit and healthy snacks;Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas;High-touch personalised investment in your continuous career development;Social connection focus: Friday socials, company events and regular and fun teaming activities.Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don''t expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and/or a leader. We have been endorsed by Work180 for our commitment to advancing womens careers and are proud of our diversity of cultures, age span and sexual orientation/identification.Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don''t tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you!We are a Circle Back Initiative Employer we commit to respond to every applicant.#LI-onsite-DS1Create a Job AlertInterested in building your career at hipages Group? Get future opportunities sent straight to your email.Apply for this job*indicates a required fieldFirst Name *Last Name *Preferred First NameEmail *Phone *Location (City) *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfIf you know a current or previous hipages employee, please let us know their name:How did you hear about this job? *How did you apply for this job? * Select...Have you heard of hipages prior to reading our advertisement? * Select...If yes, through what means did you hear about us? * Select...Do you hold full Australian working rights? Please, specify your visa status if applicable. *Permanent ResidentNew Zealand CitizenNew Zealand ResidentTemporary Work Visa (subclass 489) - RegionalTemporary Work Visa (subclass 820) - Partner visaTemporary Work Visa (485 Graduate)Temporary Work Visa (500 Student)Other Temporary Work VisaWorking Holiday (e.g. 417)Overseas candidate - requires business sponsorshipWhat are your base salary expectations (excluding super/bonus/commissions)? *If successful, how soon could you start with hipages? *Available immediately1 week2 weeks3 weeks4 weeks6 weeks8 weeks3 months6 monthsWhat is your preferred way of working? * Select...It is a requirement that the preferred candidate will have a police background check conducted. Do you consent to this? * Select...Do you have a pre-existing injury, medical condition, or other factor that would affect your ability to meet the inherent requirements of this position? If you wish to discuss this in person, please advise in the text box below.At hipages we are committed to ensuring a work environment that supports Diversity, Equality and Belonging. We report to the Board on the number of candidates per gender category for our vacant roles. This question is optional for you to complete but we appreciate if you would. Thank you. What is your gender?MaleFemaleNon-binaryOtherPrefer not to sayWork180 endorses us for our commitment to helping women thrive in the workplace. Did you hear about us from Work180? * Select...At hipages Group, every one of us can make a real difference for our team, our customers, and our products.Be part of an award-winning, purpose-driven culture- Top 3 Best Places to Work (20212023)- We live our values and lead with kindness and authenticity- Every voice is heard and every role makes an impact- Everyone has the opportunity to shape strategy and drive changeDo meaningful work in a market-leading brand- ANZs #1 platform connecting homeowners with trusted tradies- Clear vision and strategy to scale from marketplace to SaaS- Your work makes real impact for tradies, homeowners and the team- Supporting local businesses, backing minority-owned suppliers, and making socially conscious choices that benefit our communities and environmentThrive with our standout benefits- Competitive compensation packages that recognise your value- Flexible hybrid work model that supports real life- 14 weeks paid parental leave, plus wellbeing perks that look after the whole you- Refreshed Reward & Recognition program to celebrate every win- A vibrant workplace with in-office perks to enhance your day- Year-round events that celebrate diversity and build connectionGrow your career with us- Dedicated in-house Talent Development team- Personalised development plans and regular feedback- Strong leadership development to support your next step- Opportunities to lead, innovate and shape the futureA workplace where everyone belongs and thrives- Proudly certified as one of Australias best places to work- #1 2025 Top 101 Employers for Women (Work180)- With a 45/55 gender balance, 50/50 gender split at board level, including a female Chair- Diverse and inclusive teams across cultures, identities, and backgroundsThe Circle Back InitiativeAt hipages Group, we believe that people are our most important asset. We''re proud to be part of the Circle Back Initiative, meaning we respond to every applicant. This initiative is just one of the ways we guarantee a great experience with us right from the start. But don''t take our word for it - check out our team and home on our social channels and see for yourself!Our external referral program means that even if youre not a hipages employee, you can still earn big! We offer a generous referral bonus of $1,500 for successful referrals (completing a minimum for 30 days employment with hipages Group) which can be split between:Credit towards a hipages or Builderscrack tradieA donation from hipages to a deductible gift recipient registered charity on your behalfA gift cardA combination of all three!Whether, you worked with them, studied with them or only met them five minutes ago if you think theyd be a great fit for our team we want to hear from you! #J-18808-Ljbffr