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1 week ago Be among the first 25 applicantsJob FunctionResponsible for on-site and repair centre activities such as installation, implementation, maintenance and repair of company solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers'' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Maintain performance in a professional manner and in line with assigned metrics, processes and procedures.Job DescriptionJob FunctionResponsible for on-site and repair centre activities such as installation, implementation, maintenance and repair of company solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers'' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Maintain performance in a professional manner and in line with assigned metrics, processes and procedures.OrganizationalThis position has no direct reports or supervisory responsibilities.Span of control and authoritySchedules service calls with customers and Service Schedulers.Performs service and documents per QMS Procedures.Submits input for NCR, CAPA, and Complaints per QMS Procedures.Solves complex, high impact problems related to product systems or solutions.Communication/ContactsInternal:Provide daily schedule updates to Schedule Coordinators.Provide FTO Requests, Expense Reports, and Escalations to Manager.Provides input to Global Service based on experience and investigations during field work.Communicates with Americas Field Organization Diagnostic Service team regarding issues, escalations, resolutions, and best practices for assigned products.Complete all required reports, checklists, or other documentation as required by process or procedures.Communicate with Application and Sales teams to ensure proper support of customers while meeting business needs.Communicate with QA, R&D, or other departments as needed for investigation and support of customer complaints.ExternalCommunicate with customer before, during and after service events providing insights, updates to schedules, and resolutions in effort to provide great customer service and drive customer satisfaction.Job ResponsibilitiesFollow Agilent Standards of Business Conduct and act according to Agilents values.Must be able to travel Monday through Friday as required for business needs, including overnights. May include occasional weekend or off hours work to meet business or customer needs.Complete all service actions in accordance with Service Manuals, Bulletins or other written instructions with uncompromising integrity.Follow all Quality Management System (QMS) and Enterprise QMS instructions.Complete Expense reports a minimum of every 14 days.Maintain accurate trunk stock inventory and complete inventories as requested by management.Maintain calibrated tools and other equipment in good working order, following processes for replacement and recalibration as directed.Provide timely and accurate input to manager regarding escalations based on customer input or instrument/product performance.Communicate with customers within 2 hours of being dispatched a service order.Complete Service Confirmation using mService while on site as often as possible.Communicate with Sales or Applications teams regarding insights gained from interaction with customers.Maintain performance to meet minimum metrics and customer satisfaction targets.QualificationsEducation: Associate degree, equivalent or higher.Experience: Three to Five years relevant experience for entry to this level. Requires ability to work independently. Must be proficient in electro-mechanical, pneumatic, fluidic and IT systems.High level of IT skills regarding Servers, LIS/LAN systems, IT Diagnostics & general Windows systemsAdditional DetailsThis job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required50% of the TimeShiftDayDurationNo End DateJob FunctionServices & SupportSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyReferrals increase your chances of interviewing at Agilent Diagnostics & Genomics Solutions by 2xGet notified about new Field Services Engineer jobs in Greater Sydney Area.Millers Point, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 weeks agoNorth Ryde, New South Wales, Australia 1 week agoWetherill Park, New South Wales, Australia 1 week agoField Service Representative - B300 Licensed Aircraft Maintenance EngineerBankstown, New South Wales, Australia 1 week agoLane Cove, New South Wales, Australia 1 week agoLevel 2 Service Desk and Onsite EngineerSydney, New South Wales, Australia A$75,000 - A$85,000 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 4 days agoSales Engineer, Order Processing (Service)Sydney, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 hours agoWere unlocking community knowledge in a new way. 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