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Join to apply for the Case Manager role at EML Group3 days ago Be among the first 25 applicantsJoin to apply for the Case Manager role at EML GroupEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.THE OPPORTUNITYAs part of our diverse team based in Sydney, you will help make a positive impact on someones life every day. You will feel great satisfaction knowing yourtalent and hard work has a purpose.We have multiple entry level roles available in our claims teams where you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners.Case Management is a team effort! We have designated specialists who are experienced and here to support you such as Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders.Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview on Thursday 29th May 2025.This will be a permanent, full time position commencing on the 7th July 2025 based in our Sydney office, with flexibility to work from home up to 3 days per week once you''ve completed training.Your ResponsibilitiesProvide early, timely and personal customer focused and empathetic service to injured workers and employers.Proactively and effectively manage all aspects of a caseload of workers compensation claims within the legislation and compliance guidelines.Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).Conduct claims reviews, case conferences or face to face meetings with clients as required.About YouPrevious experience within a medical, hospitality, retail or corporate field, specialising in customer service is highly desirable.Willingness to go above and beyond for customers.The ability to multitask and shift priorities when needed.Thrive on working in a team environment and collaborating with others.Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.High attention to detail and organisational skills.What We OfferWe stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.EML provides career opportunities and great employee benefits, including:A vibrant, collaborative innovative team cultureFlexibility with opportunity to WFH when you are fully trained in your role.A corporate wellbeing program with discounted health insurance and gym membershipAccess to discounts at over 350 retailers through our Rewards Hub programEntitlement to an annual tenure and performance-based recognition rewardComprehensive learning and development supportCompanywide events to celebrate success.Quarterly Reward and Recognition AwardsUp to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. 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