Job Title

Keeping care on track one call at a time.Remuneration: $32.30 - $33.37 per hour + Superannuation + Salary PackagingLocation: James Fletcher Hospital, NewcastleEmployment Type: Permanent Part TimePosition Classification: Administration Officer Level 2Hours Per Week: 32Requisition ID: REQ579680Applications Close: Sunday, 13th July 2025Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.About The RoleLooking for a fast-paced, purpose-driven admin role? Our Outpatients Contact Centre at John Hunter Hospital is the front line for patient access and support and we''re looking for confident, capable communicators to join our Phones team.In this role, youll take patient calls, manage appointment bookings (including post-op and ward discharge), liaise with GPs, and coordinate with clinical staff to make sure patients receive timely and appropriate care.This is not just answering phones its being part of a vital link in the patient care chain.What Youll Be DoingHandling inbound patient calls related to appointments across John Hunter and the broader HNELHDBooking, rescheduling and confirming appointmentsLiaising with GPs and clinical coordinators to coordinate patient careEnsuring accurate data entry and seamless communication between servicesWe currently have four permanent part-time roles available (MondayFriday shifts, 8:00am4:30pm), with days negotiable. We''re also building a casual pool from this round of recruitment.About YouYoure the calm in the chaos flexible, responsive, and razor-sharp with your communication. You bring:Outstanding customer service skills with a patient-first mindsetAdaptability to handle shifting priorities and unexpected challengesProficiency in admin systems and confident computer skillsStrong time management and a team-first attitudeIf you can stay cool under pressure and thrive in a collaborative, high-demand contact centre environment we want to hear from you.What Youll GetA structured training plan to get you up to speedAccess to a wide range of online learning and professional development resourcesA supportive, high-performing team culture that values collaboration, reliability and a bit of good humourWhy Join Us?At the John Hunter Outpatients Contact Centre, we dont just book appointments we make care happen.Youll be part of a tight-knit team thats committed, professional, and not afraid to laugh along the way.We support each other, we back each other, and we take pride in the work we do.Need more information?Click here for the Position DescriptionFind out more about applying for this positionFor role related queries or questions contact Jessica King on Jessica.King4@health.nsw.gov.auAdditional InformationAn eligibility list will be created for future permanent part time and temporary part time vacancies.Information For ApplicantsThis is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply.Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.Hunter New England Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.Connect with us on FacebookandLinkedIn! #J-18808-Ljbffr