Job Title

3 days ago Be among the first 25 applicantsEnsure IT application operations, aligning teams with business needs and leading ITIL processesHybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)Melbourne location with great WFH flexibilityEnsure IT application operations, aligning teams with business needs and leading ITIL processesHybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)Melbourne location with great WFH flexibilityAbout The RoleAs a Service Delivery Specialist, youll ensure the smooth operation of IT applications within your portfolio, working with internal and external run teams using SIAM and ITIL frameworks. Youll provide expert support across all aspects of Service Delivery, aligning operational teams with the technical and business needs of their systems. As a key interface with partners, youll engage in daily operations and governance forums, and lead ITIL processes including Release, Change, Incident, Problem, and Asset Management across multiple technology teams.What You''ll DoEnsure optimal operation of assigned systems by providing or sourcing subject matter expertise to meet business needsWork with SIAM and Service Delivery Practices to ensure partners perform run activities in line with ITIL standards and agreed SLAsWork with Service Delivery practice and platform teams to support smooth application operationsDrive continuous improvement across processes and technology to enhance service deliverySupport change and release management ensuring changes align with availability and automation goalsMaintain accurate asset and service management data in partnership with the wider ITSMS teamOn-call support for critical production issues, where requiredWhat You''ll Bring2+ years experience in Software Development or IT Service DeliveryKnowledge of core ITSM processes (Incident, Change, Problem, Config, Availability, etc.)Experience establishing and managing IT run models for critical business functionsStrong understanding of ITSM frameworks and IT operationsFamiliar with IAM tools and processes (e.g. CI/CD, ForgeRock, Oracle IAM, Spring Boot, Azure)ITIL v3 or v4 certification (preferred)What We Can Offer YouVariety of flexible work arrangements and leave optionsIndustry leading 20 weeks paid parental leave and 4 weeks secondary carers leaveGenerous discounts on insurance productsExclusive offers on more than 400 of retailers including Myer, David Jones, Coles and WoolworthsInvest in your brighter future with ongoing study support and career development programsAbout Suncorp GroupWere proud to be a part of the Suncorp Group family alongside some of Australias most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether youre guiding people through lifes biggest moments or providing them with support in times they need it most, youll be driven forward by our shared customer obsession and supported at every step of the journey.At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesInsuranceReferrals increase your chances of interviewing at Suncorp New Zealand by 2xCaulfield South, Victoria, Australia 3 weeks agoEast Melbourne, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoTruganina, Victoria, Australia 1 month agoFootscray, Victoria, Australia 2 weeks agoCamberwell, Victoria, Australia 17 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 months agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr