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1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Organization- Caption by Hyatt Central SydneySummaryBe Part of Something New and Meaningful!At Caption by Hyatt Central Sydney, were rethinking hospitalityputting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience thats as much about connection as it is about comfort.Were looking for a Night Manager to join our Front Office pre-opening teamsomeone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments. This is a full-time role for someone who thrives on collaboration, leads by example, and wants to build something meaningful from the ground up.Care Connects UsAt Hyatt, we care for people so they can be their best. This purpose guides everything we dofrom how we connect with guests to how we work together as a team. Its what drives our culture of care, creativity, and belonging.Join a team that is making travel more human, connected, and sustainable. Here, everyones role matters, and your individuality is celebrated.About Caption By Hyatt Central SydneyCaption by Hyatt Central Sydney is not some basic hotel. Designed to be truly of the communitynot just in itthe people make the place here. Our place is yours for the making, where you can do (and be) you. Opening in 2025, Caption by Hyatt Central Sydney will feature 174 colourful, fun & eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home.Be part of something bold, fresh, and just getting startedwhen the city winds down, we turn it up.Join the launch team for Australias first-ever Caption by Hyatt hotel. As Night Manager, youll play a hands-on role in shaping how this bold new brand comes to life after darkbringing your expertise to a one-of-a-kind pre-opening journey.Craft the overnight guest experience. From kiosk check-in and late-night arrivals to safety protocols and lobby flow, youll help design seamless and guest-led experiences that shine at nightwhen great hospitality matters most.Lead from the fronteven when its late. As Night Manager, you wont be tied to a desk. Youll be the go-to host, problem-solver, and brand ambassadorengaging with guests, guiding the team, and ensuring the vibe stays alive well after sunset.Build your career with a global hospitality leader. This is more than a night roleits a career move with real progression. Hyatt offers world-class learning, growth pathways, and international opportunities. Start with Caption, grow wherever you want to go.About The RoleAs a Night Manager at Caption by Hyatt Central Sydney, youll be more than a point of contactyoull be the heartbeat of the hotel after hours.Reporting to the Front Office Manager and working closely with the Duty Managers, youll lead overnight operations from pre-opening through to nightly delivery. This pivotal role oversees the guest journey during the most independent and critical hours of the day.During Pre-opening, youll be hands-on in shaping our hotels overnight service standardssupporting everything from system setup and training to cost control and safety protocols. Youll also help foster a vibrant overnight culture aligned with Captions fresh, guest-led philosophy and Hyatts purpose of care.Once our doors open, youll step confidently into the role of overnight leadervisible, approachable, and in control. Whether welcoming late arrivals, handling emergencies, or resolving guest concerns, youll create a safe, inclusive, and energetic space for both guests and overnight colleagues. Youll also own the critical functions of the night: conducting audits, reconciling financials, preparing reports, and ensuring systems are ready for the next day.If you''re a natural problem-solver with an eye for detail and a passion for people, this role offers a unique opportunity to grow your leadership skills, take on broad responsibility, and be part of something bold from day one.Some Key ResponsibilitiesLead the lobby after dark Be the go-to leader for all overnight Front Office operations, including kiosk check-in/out, guest engagement, luggage support, and shared Grab & Go oversight, ensuring smooth, seamless operations.Complete critical financials Conduct all night audit tasks including end-of-day reconciliation, balancing transactions, rolling over systems, and preparing reports.Shape the hotel from day one Support pre-opening setup including SOPs, systems, guest arrival flows, and checklists, tailored for Captions flexible, guest-led style.Create cross-functional flow Work with Food & Beverage to connect Talk Shop and Grab & Go into the overnight guest experience, keeping service seamless and brand-consistent.Champion the Caption vibe Deliver personalised, unscripted service that reflects the energy of the brand and the spirit of the Haymarket community.Spark moments of delight Foster a culture of spontaneityrecognising regulars and surprising guests with thoughtful, localised gestures.Collaborate and co-ordinate across departments to ensure consistency in service delivery.Own the guest journey at night Monitor arrivals, departures, and VIPs using guest profiles and preferences to elevate service and satisfaction.Keep safety and wellbeing at the core Support WHS, hygiene, and emergency protocols, while ensuring accurate incident reporting and a safety-first culture.Lead with care and confidence Resolve guest concerns with empathy and empower your team to take ownership of service recovery.Be flexible and available Work across a rotating 7-day roster including nights, weekends, and public holidayswith the adaptability to support day shifts if required.Live and breathe the brand Show up with curiosity, authenticity, and energyrepresenting the Caption tone in every overnight interaction.Were looking for someone who:Has experience with night audit procedures and overnight operations (preferred) or is eager to learn and master them.Has full Australian working rights and is available for a rotating roster that includes weekends, and public holidays.Brings proven Front Office leadership experience in a hotel environment, with a strong understanding of guest operations and overnight needs.Leads with calm confidence and care, creating a positive, inclusive overnight culture where team members feel supported, valued, and empowered.Keeps calm under pressure, resolving guest issues with a solutions-first mindset and a sense of ownership.Has a genuine passion for creating memorable guest experiences that surprise, delight, and exceed expectationsespecially during those quieter hours when service truly shines.Builds strong, respectful partnerships with departments like Housekeeping, Engineering, and F&B, and is always willing to jump in and support.Brings a say yes where possible mindsetencouraging empowered, thoughtful decision-making that puts the guest first.Whats in it for you:Join a purpose-driven brand redefining hospitality in AustraliaHelp shape guest service for a new kind of hotelBe part of a supportive team that values creativity, sustainability & connectionAccess global learning via Hyatts networkGrow your career with a world-leading hotel groupEnjoy competitive salary & benefitsReceive discounted & free stays at Hyatt worldwideGet 10% off private health insuranceBenefit from generous leave & paid time offAccess mental health & wellbeing support via Hyatts Employee Assistance ProgramREADY TO JOIN?If youre a Front Office leader with a passion for people, service, and communityand excited by the chance to help launch one of Australias most dynamic new hotelswed love to hear from you. To learn more about the brand, visit: www.hyatt.com/brands/caption-by-hyattWere committed to creating a workplace that is inclusive, respectful, and reflective of the diverse communities we serve. Everyone is welcome, and individuality is celebrated.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at Caption by Hyatt by 2xGet notified about new Night Manager jobs in Sydney, New South Wales, Australia.Sydney Airport - Duty Manager (Above Wing)Mascot, New South Wales, Australia 6 days agoNewington, New South Wales, Australia 23 hours agoSydney, New South Wales, Australia 1 hour agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Assistant Manager - Front Office (fixed term)Sydney, New South Wales, Australia 2 weeks agoAuburn, New South Wales, Australia 5 days agoNewtown, New South Wales, Australia 1 week agoNSW Expression of Interest - Store Managers & Assistant Store ManagersSydney, New South Wales, Australia 7 months agoDuty Manager | Full-Time| InterContinental Sydney Double BaySydney, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 1 month agoMillers Point, New South Wales, Australia 1 month agoMillers Point, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. 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