Job Title

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the worlds most complex threats, including ransomware, cloud, and SaaS attacks.Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.For more information on our cutting-edge technology, visit darktrace.com.Job Description:As a Renewals Manager (RM), you will play a pivotal role in maximizing recurring revenue through renewals. This involves executing strategies, collaborating with account teams, coaching for growth, ensuring efficient processes, negotiating contracts, and setting a positive example for Customer Success Managers (CSMs) and cross-functional teams. This role demands strong problem-solving skills, attention to detail, and the ability to work both independently and as part of a team. You will also act as a mentor to less experienced team members, contribute to project planning and delivery, and ensure high standards of customer satisfaction.Key Duties & ResponsibilitiesEnhance product knowledge and communicate the Darktrace ActiveAI Security Platform''s unique technology differentiators to customers.Conduct regular reviews for both short-term (0-3 months) and long-term (3+ months) deals, developing proactive risk mitigation plans for at-risk deals, and keeping renewal notes meticulously updated in Sparta.Lead negotiations and strategy for Tier 1 and Tier 2 renewals, apply renewal uplift policies, strive to maximize term lengths, and identify and price upsell opportunities to drive customer expansion.Provide accurate renewal and expansion forecasts to the Renewal Director or VP on a weekly basis, and collaborate effectively with CSMs, sales, and technical teams to promote alignment and clear communication.Mentor more junior team members by sharing best practices and helping ramp up new team members, and serve as a commercial resource to customers on renewal proposal calls.Qualifications & ExperienceProven experience in managing and renewing customer portfolios, including risk mitigation.Expertise in commercial strategy, including negotiation and upsell opportunities.Ability to deliver accurate forecasts and manage renewal processes efficiently.Excellent collaboration and communication skills, with experience working across cross-functional teams.Our Growth is Creating Great Opportunities!Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you''ve had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!Thanks for your interest in working on our team! #J-18808-Ljbffr