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2 days ago Be among the first 25 applicantsDirect message the job poster from Aliaxis APACGlobal Talent Partner/People Leader- Focused relationship builder specialising in, manufacturing, corporate operations, retail, engineeringAliaxis exists to bring solutions to the world''s water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.VinidexFor over six decades, Vinidex has been leading the way setting the industry benchmark for pipeline systems and solutions. Our legacy spans across building, infrastructure, agriculture, and civil sectors.We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia.With the Aliaxis group as our parent company, we are part of one of the world''s largest global networks to bring solutions to the world''s water challenges.We are proud of our initiatives to reduce our carbon footprint, continuing to deliver the best solutions for our customers with minimal impact on the environment and a positive impact on our community. We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for:We Dare to challenge the status quo, to innovate and to learn fastWe Care for the environment, our customers and each otherWe Deliver by taking accountability for our decisions and actionsWhat will you doWe have a rare opportunity for an experienced Customer Support Claims Officer to join our fun and collaborative claims team to deliver an exceptional customer experience.In this busy role, you will deal directly with internal and external customers, overseeing all returns, disputes, pricing discrepancies and claims nationally, coordinating collections and assist the team leader on process improvement initiatives to reduce claims to ensure prompt payment and improve cashflow.Based at our Smithfield manufacturing facility and reporting to the Credit Claims Team Leader, you will work closely with the Accounts Receivable team and across all areas of our business and cross functional teams including sales, logistics, operations and despatch, where your relationship building and customer centric approach will be the key to your success!Assist and process outstanding claims including investigations and approvals, ensuring theyre actioned in a timely mannerSeeking approval as per DOA and relevant stakeholdersActioning customers general enquiries regarding credits i.e. copies of credit notes, copies of PODUnderstanding Vinidex trading terms and communicating them to customersAssisting with escalations and providing feedback to Credit Claims Team Leader and other stakeholders (Including presentations) and reports (Daily, weekly & monthly)Process Improvement reduce credits and errors, work with the business to ensure best practiceAbout youIdeally you will have 2-3 years Accounts Receivable experience within a Manufacturing, Appliance, Trade or FMCG industry (Plastics, Building Products, Hardware or FMCG highly considered)Experience dealing with customer resolutions, problem-solving and the ability to navigate complex manufacturing process to find the best solution.Computer literate with solid Microsoft Office skills and proficient with ERP/CRM systems, SAP (highly advantageous).Exceptional communication skills both verbal and written, with the ability to build meaningful relationships with all stakeholders including customers, to influence and negotiate to get the best outcome.Demonstrated team player with a collaborative style who is positive, resilient and wants to work in a team that likes to have some fun.Excellent time management and coordination skills with a sense of urgency, results focused, with high attention to detail and analytical mindsetYou have a can-do attitude, are flexible, adaptable and customer focused in everything you do!Must be an Australian Citizen or Permanent resident.Why join us? We careHybrid role working 3 days per week in office and 2 days from home (Initially full time in the office when training)Flexible working hours to allow you to do the school drop off/ pick up or work on your health and wellbeingSTI program and annual pay review are just some of the ways we reward our employees for their contributionYou will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environmentIndustry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carerEmployee Assistance Program access for you & your immediate familyWe take it further with our Employee Recognition Programs and Service AwardsOpportunity to join our mentoring programsDiversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI councilCareer development opportunities at home and abroadA safe work environment with a strong focus on "Go for Zero"For more information this role, please contact Carla Treuer on 0497 323 252.Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the companys Growth with Purpose strategy.For us, equity and belonging starts at the application step: whether it''s offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.Just a heads up we are currently not accepting CVs from recruitment agencies. Thanks for your understanding and cooperation!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionAccounting/Auditing and Customer ServiceIndustriesFood and Beverage Manufacturing, Plastics and Rubber Product Manufacturing, and ManufacturingReferrals increase your chances of interviewing at Aliaxis APAC by 2xNorth Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 days agoWetherill Park, New South Wales, Australia 1 month agoCustomer Service Representative @ health techWoodpark, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 months agoSydney Olympic Park, New South Wales, Australia 3 hours agoArndell Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 hours agoEveleigh, New South Wales, Australia 2 weeks agoCustomer Service Representative - 12 months contractSydney, New South Wales, Australia 2 days agoWere unlocking community knowledge in a new way. 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