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Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneering leader in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your guests, colleagues, and for your planet.Hospitality is a work of heart. Join us and become a Heartist.Pullman & Mercure King George Square is a vibrant 438-room twin-towered hotel that acts as a sanctuary for leisure and business travelers. Located opposite King George Square and City Hall, and ideally situated in the heart of Brisbane CBD, the hotel has some of the largest conference spaces in Brisbane, including 2 ballrooms. The hotel also features popular venues such as Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar, KG Bar, and an Executive Lounge.Life with us is about bringing passion, staying curious, and performing at your best. If you can do that, this opportunity is limitless! As an experienced Business Development Manager, you will join our illustrious team and elevate our brand to new heights.Job DescriptionReporting directly to the Front Office Manager, with regular access to the Hotel Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.As Night Manager, your tasks and responsibilities will include, but are not limited to:Assist with the management of all operational departmentsManagement of roster, costings, and forecastingProfessional development of Front Office All Rounders, Night Audit, and Night Supervisor team to ensure strong succession planningInvolvement in and management of guest satisfactionProcess and assist with check-in and check-out of guests, ensuring all procedures are adhered toAssist in all areas of the hotel to eliminate potential issues, including Food & Beverage operationsImmediately attend to guest requests, leading by example to other team members by being proactive and resourcefulResponsibility for the health and safety of all patrons, guests, and staff membersOversee the entire guest experience from reservation through to departureYour ability to surprise our guests with your natural bright and bubbly customer service style is what sets you apart. You are naturally confident, approachable, and able to initiate conversations easily.You are able to manage your time effectively and handle multiple tasks simultaneously.QualificationsExperience in Opera Cloud, Microsoft Word, and OutlookSenior First Aid CertificateQLD RSA, RMLV highly regardedOpen manual drivers licenseA hands-on approach to solving problemsExceptional communication skillsYou will be available to work varied shifts, including early mornings, late evenings, weekends, overnight shifts, and Public Holidays, as per our business demands.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.Benefits Your Way:Access to Accor team benefits, including global discounts on accommodation and food & beverageA supportive and collaborative work environmentThe opportunity to grow and progress your career with Australias largest hospitality employer AccorAccors strong focus on ensuring all employees feel welcome and valuedWhy work for Accor?We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, continue to explore Accors limitless possibilities.Join Accor, and write every chapter of your story. Together, we can imagine tomorrow''s hospitality. Discover the life that awaits you at Accor by visiting Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.Our Hotel team is a fun, friendly, and industry-expert group, making this a great team to be part of. #J-18808-Ljbffr