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Join to apply for the Customer Support Advisor - Social Media role at TPG Telecom 2 days ago Be among the first 25 applicants Role Purpose & Environment As a Customer Service Advisor in our Vodafone Social Media Team, you will act as the voice of our brand across Vodafones social media channels. You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet, or comment will be different, and youll have the communication skills to handle all sorts of enquiries. Youll work with our broader Brand & Social Media Team who publish content across our social media channels to ensure you are equipped with the information they need to support customers who interact with our posts. Responsibilities Provide customer support for a variety of issues and general enquiries across our social media channels Detect and raise possible brand and reputational risks Communicate in a unified and relatable brand tone across all interactions, posting in a range of social channels, including Facebook, Twitter, and Instagram Think outside the box and provide customers with tailored solutions Escalate trending complaints and assist with identifying solutions to issues Adhere to verification processes to support prompt resolution of complaints and complex customer communications Knowledge & Experience Excellent written and verbal communication skills A positive role model and enjoy working as part of a team Interest in social media and understanding of different social channels Confident multitasking on a computer Focus on customer service How We Work Everyone has a role in bringing the Spirit of TPG Telecom to life. Weve brought together powerful brands to create one united force. The latest technology and brave thinking connect our people and communities. You play a role in that. Bring your boldness and stand out. This place is a safe space for your true self to shine. Youre empowered. Opportunities are plenty for those ready to accept the challenge. Additional Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Telecommunications Referrals increase your chances of interviewing at TPG Telecom by 2x Get notified about new Customer Support Advisor jobs in Queens Domain, Tasmania, Australia. Battery Point, Tasmania, Australia 2 weeks ago Queens Domain, Tasmania, Australia 3 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr