Job Title

4 weeks ago Be among the first 25 applicantsAt Tryzens, we are a leading international digital commerce consultancy, dedicated to enabling brands and retailers to succeed in an ever-evolving digital landscape. With over 20 years of experience, we specialise in providing innovative, end-to-end solutions that drive growth, enhance customer experiences, and deliver tangible results.Our team of experts partner with clients to design, build, and optimise seamless commerce ecosystems, leveraging cutting-edge technologies and a deep understanding of industry trends. With offices across Australia, the UK, the US, India, and Bulgaria, we serve a global client base with a personalised, results-driven approach.At the heart of Tryzens is our commitment to collaboration, innovation, and excellence. We take pride in empowering our clients to achieve their digital ambitions, unlocking new opportunities and helping them stay ahead in today''s competitive market.We are seeking a Lead CommerceOps Manager, ANZ to join our CommerceOps team.CommerceOps delivers a comprehensive, 24/7 service designed to optimize and safeguard digital commerce operations. It combines real-time monitoring, expert support, and proactive management to ensure that online businesses perform smoothly and securely around the clock.As well as being accountable for the consistent, best-in-class delivery of contracted services to our ANZ clients, you will be the regional champion of our unique CommerceOps proposition locally contributing to the strategic goals, continued growth and evolution of the business unit.This position requires an excellent & engaging communicator, a deep understanding of technology operations in eCommerce/digital solutions and the ability to identify and implement positive change while inspiring delivery colleagues to execute to a high which you''ll embody.ResponsibilitiesFunctional Champion & Client GrowthEstablish yourself as the SME (subject matter expert) for CommerceOps in ANZChampion innovation and technology/process improvements to continually evolve CommerceOpsLead the positioning of CommerceOps in pre-sales activity and tailor service propositions for prospectsHave a deep understanding of all CommerceOps services and convey the values of CommerceOps with passion to stakeholders (both internal and external) of all levelsWork closely with our Client Success teams and act as a strategic partner to clients to identify opportunities to increase CommerceOps service adoption and engagementHelp define and refine the CommerceOps roadmap (including tooling, automation initiatives and the continued embedding of AI)Use your knowledge of the market and the technology landscape to identify opportunities to grow services delivered to clients and to increase client engagement with the serviceOperational Delivery & Functional LeadershipWork closely with our team of CommerceOps experts to drive the consistent, best-in-class delivery of all contracted services to our ANZ clients by our talented team of CommerceOps experts. Services are based in ITIL standards with a strong focus on performance, security and technical best practiceAct as the point of escalation for major incidents or service escalations while leading the global roll out of any enhancements to prevent recurrenceIdentify and lead the global implementation of operational enhancements that will improve the value of CommerceOps delivery to both clients and to TryzensProvide expertise and best-practice recommendations for client challengesLead operational reviews to deliver value added insights that result in increased operational performance and strengthen relationships and engagement with the serviceCollaboration & Stakeholder EngagementAs a local individual contributor there will be a need for matrix coordination with offshore teams and vendors across different time zonesWork closely with all Tryzens delivery functions outside of CommerceOps to drive excellent service delivery and client satisfactionRequirementsEssential Skills & ExperienceBachelor''s degree or equivalent in a relevant field5+ years of experience in the delivery of critical, 24/7 e-commerce operations or digital product management with 2+ years in a leadership roleProven experience of driving service adoption and increasing business revenue through growing client accountsStrong experience with monitoring tools, best practice implementation and leveraging insights to deliver high impact servicesExceptional communication skills (both oral and written)Strong interpersonal and collaboration skillsExperience managing escalations and confidently interacting with all management levelsExperience of delivering success in a fast-paced environment across multiple client accountsProven ability to lead offshore delivery to consistently deliver a high quality, high-value serviceExperience working independently in cross functional teams to deliver high value services.Excellent problem-solving and analytical thinking abilitiesDesirable Experience & KnowledgeHands-on knowledge enterprise Ecommerce Platforms such as Salesforce Commerce Cloud, Adobe Commerce Cloud, SAP commerce Cloud, Shopify PlusFamiliarity of security and regulatory compliance best practices (e.g. PCI, GDPR)Familiarity of Atlassian SuiteUnderstanding of web standards, best practices, and emerging digital technology trendsExposure to full software delivery lifecycle across a range of methodologies (Agile, Waterfall etc)Certification in ITIL and relevant delivery methodologiesSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Tryzens Global by 2xSign in to set job alerts for Lead Manager roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleLead Client Solutions Manager, Marketing SolutionsSydney, New South Wales, Australia 2 weeks agoSenior Operations Manager - Ancillary ProductsSydney, New South Wales, Australia A$100,000 - A$180,000 1 month agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSenior Operations & Strategy Manager, APACSenior Site Manager - Commercial & Hospitality Fitout $30 MilSydney, New South Wales, Australia 2 weeks agoSenior Manager, Investments Service Provider ManagementSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 months agoSilverwater, New South Wales, Australia 2 weeks agoSenior Manager, Business Insights & AnalyticsSydney, New South Wales, AustraliaA$160,000.00-A$230,000.003 weeks agoBurwood, New South Wales, Australia 1 month agoSenior Strategy Manager (Parental Leave Cover)Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia 4 days agoSenior Manager, Business Insights & AnalyticsNorth Ryde, New South Wales, Australia 2 weeks agoHarris Park, New South Wales, Australia 22 hours agoParramatta, New South Wales, Australia 22 hours agoSydney, New South Wales, AustraliaA$180,000.00-A$220,000.004 days agoPadstow Heights, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoThornleigh, New South Wales, Australia 1 day agoSenior Consumer Operations & Strategy Manager - Grocery & RetailSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSenior Manager - Climate Strategy, Innovation & VenturesSenior Product Manager, Account Integrity, Trust & SafetySydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr