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Talentpath Recruitment provided pay rangeThis range is provided by Talentpath Recruitment. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$85,000.00/yrDirect message the job poster from Talentpath RecruitmentPrincipal Recruitment Partner Sales + CX | Passion for Customer Experience | Contact Centre ExpertThis is your opportunity to join an innovative med tech start-up thats revolutionising preventative healthcare, and be part of their growth journey from the ground up. As a Customer Success Consultant, youll play a pivotal role in converting warm leads into bookings, guiding people through an important health decision with empathy and clarity. Youll work directly with passionate founders and a tight-knit team, shaping the future of healthcare while developing your career in a fast-paced, supportive environment. If you want to be part of something meaningful and make a real impact, this is your moment.Whats in it for you?Enjoy true flexible working mostly be based from home in Brisbane, with the occasional time spent in modern Fortitude Valley office.Competitive salary on offer for the right candidate.Rare chance to join an incredible start up at its early stages and grow alongside the business.Have direct access to inspiring founders and passionate leaders who truly value your ideas and contributions.Be part of a purpose-driven organisation thats transforming preventative healthcare across Australia.Supportive culture, Christmas shutdown period, and a team that truly cares about the work that theyre doing.About the role:This is more than a customer service role, youll be at the heart of helping people make confident, informed decisions about their health. Working in a fast-moving, high-growth environment, youll manage structured consultations with customers, follow proven processes, and use your critical thinking skills to dig deeper and convert warm leads.Monday Friday working 9AM 5PM.Managing daily inbound consultations (1520 calls), expertly guiding warm leads through the consent and booking process to secure confirmed appointments.Explaining the service clearly, professionally, and with compassion helping customers feel supported every step of the way.Perform some outbound follow-ups and re-engagement with existing leads to maximise booking opportunitiesUsing systems like HubSpot and AirCall to accurately track interactions and progress.Asking questions, spotting gaps, and suggesting improvements you will be someone wholl challenge the status quo and help us get better every day.About you:You thrive in fast-paced, phone-based roles and understand the balance between following a script and thinking on your feet. Youre confident in guiding conversations toward booking outcomes, with a natural ability to build rapport and empathise with people who may be facing health concerns.Experience in phone based service/sales or customer success roles, ideally involving inbound or warm lead conversion.Youre comfortable working with targets and understand the value of nurturing relationships to close bookings.Outstanding communication skills with the ability to build rapport quickly and empathise with customers.Exceptional critical thinking skills you will follow a script but know when to adapt and ask the right discovery questions.Self motivated, eager and curious.Confident with digital tools and CRM systems.Comfortable working in a fast-paced start up environment, and know that can come with ambiguity and fluidity.Youre excited to grow with a fast-paced startup and play a key role in its success.Who are we, and what''s next?We''re Talentpath - nice to meet you. We''re lucky to partner with companies to help them fuel the potential of their business through the addition of talented people. We''d love to see you apply directly to this ad so we can get the ball rolling, as our client will be interviewing as soon as possible. Alternatively, if you''re looking for a career convo to explore your options, we''d love the opportunity to help. For a Zoom, a coffee or just to say hi, you can find me on the details below:Georgia.S@talentpath.com.auWe encourage you to apply for this role even if you don''t tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don''t have every single requirement - let''s change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and SalesIndustriesRetail Health and Personal Care Products and Medical Equipment ManufacturingReferrals increase your chances of interviewing at Talentpath Recruitment by 2xGet notified about new Customer Success Consultant jobs in Brisbane, Queensland, Australia.Customer Success Lead - Australia and New ZealandBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 4 hours agoPaddington, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 4 weeks agoBrisbane, Queensland, AustraliaA$75,000.00-A$85,000.001 week agoBrisbane City, Queensland, Australia 3 days agoFortitude Valley, Queensland, Australia 2 weeks agoRemote Executive Level Relationship Manager/Customer Success ManagerBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 8 hours agoCustomer Success Consultant - Training Specialist QLDBrisbane, Queensland, Australia 2 days agoEnterprise Customer Success Manager (AUS)Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 months agoClient Success Manager Practice Lead, Utilities and ResourcesBrisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 1 month agoSenior Account Executive - IT Operations/Service Manager (ITOM/ITSM)Brisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoWest End, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 weeks agoFortitude Valley, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 3 days agoBrisbane City, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 week agoClient Success Specialist | Remote | FlexibleBrisbane, Queensland, Australia 2 months agoFortitude Valley, Queensland, Australia 6 hours agoFortitude Valley, Queensland, Australia 1 day agoMajor Account Manager - Higher EducationBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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