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Join to apply for the End User Technical Support Consultant role at Department of Transport and PlanningJoin to apply for the End User Technical Support Consultant role at Department of Transport and PlanningGet AI-powered advice on this job and more exclusive features.Title: End User Technical Support ConsultantRequisition ID: 7715Work Type: Ongoing Full TimeFixed Term Period: Not ApplicableLocation: Melbourne - CBDDate Posted: 3 Jul 2025About UsWe create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victorias transport, planning and land services for use by all.We foster a safe, inclusive and constructive place to work.Enterprise Technology is a Division within Investment and Technology and provides IT services and technology for DTP delivering Corporate and Enterprise-wide capabilities. It performs a central role providing core data services, Cyber leadership, and documenting strategic directions for all of DTPs Information technology and data.About The RoleWhat youll bring and why youll want to be hereYoure the go-to problem solver the one who steps in when tech stops playing nice. You combine great communication skills with real technical expertise, delivering a standout support experience that keeps our teams running smoothly.In this role, youll manage complex escalations, support our core device fleet, and help improve service delivery for staff across the organisation. Youll bring initiative, curiosity, and a solid grasp of IT support fundamentals from operating systems and security to device and printer support all backed by a commitment to great customer service.Youll also have a working knowledge of ITIL, and be confident guiding others through technical fixes, troubleshooting hardware and software, and maintaining a steady hand under pressure. If you like a role where people genuinely appreciate your help this one delivers.Access the position description here to learn more about the role, responsibilities, and what were looking for.What youll be doingSupporting desktops, laptops, printers, within a standardised operating environment.Resolving complex technical issues and managing support escalations.Helping improve internal processes and knowledge sharing across the team.Managing software and hardware requests, ensuring smooth fulfilment.Providing smart, clear advice to users in person and remotely to keep them working effectively.Why join us?Youll join a collaborative, outcomes-focused team within a department that values flexibility, career growth and delivering quality service. Youll work in a high-trust, hybrid environment with the chance to make a visible impact every day.Qualifications And ExperienceSolid understanding of Information Technology Infrastructure Library (ITIL)Knowledge of operating systems, and application security best practicesRelated IT hardware and software training or equivalent work experienceWhat we offerWorking at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.For further details please refer to Careers at the Department of Transport and Planning | vic.gov.auPre-employment checks and employment conditionsAll new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.Non-VPS applicants will be subject to a probation period of six months.How to applyClick Apply to submit your application. Youll need to create a profile and upload your resume and cover letter.Applications close 11.59pm, Thursday 17 July 2025Please include a resume and cover letter.All applications must be submitted through the online portal.Were unable to consider email or manual applications currently.For more information, contact Quentin Apelu Manager, ICT Workplace Services via Quentin.apelu@transport.vic.gov.auSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Department of Transport and Planning by 2xGet notified about new Technical Support Consultant jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoForest Hill, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 months agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia A$100,000.00-A$125,000.00 1 week agoMelbourne, Victoria, Australia 1 week agoPort Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 20 hours agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 month agoHousing Services and System AdministratorMelbourne, Victoria, Australia 1 week agoScoresby, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia A$80.00-A$120.00 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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