Job Title

We''re on a mission to bring new and uplifting experiences to our guests, transforming flying from simply ''nice'', to something wonderful.Like any good mission, this one starts with our people.Which is why we encourage our team to embody the fun, laid back, authentic spirit we''ve become famous for. Because when they''re free to be themselves, they''re better able to own their personal responsibilities and go the extra mile to help our guests.Job OverviewWork type:Full-Time (Permanent)Location:BrisbaneJob type:Ground Operations, Airline & Network Operations, Customer Service11 Jul 2025 E. Australia Standard TimeHello. Were Virgin Australia. Were the airline thats always done things a little different. Our way. The Virgin way. Were on a mission to make flying better than nice. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.We currently have an exciting opportunity available for an Airport Standards Lead to join our Airport Standards and Systems team.The Airport Standards team is responsible for the design and implementation of process, procedures & standards that enables best practice guest experience and operational performance in Virgin Australias Domestic and International airports, aligned to Virgin Australias strategic vision.As the Airport Standards Lead you will be the subject matter expert for all our Guest Services and Airport-Movement Coordinator (AMCO) standards and procedures. In this role you will also train and mentor a team of Airport Standard Advisors.What youll be doing:Engage with internal and external stakeholders to create and implement procedures for new initiatives and projectsSupport and influence the Airport Standards Advisors in their daily roles building skill and knowledgeCollaborate with airport leaders and front-line teams to identify deficiencies in process and make recommendations for improvementWork with the Safety and Compliance Manager to ensure regulatory compliance and understand trends and audit outcomes that may result in procedural changesOwn the communication portfolio for airport standards seeking continuous improvement and effective distribution of informationYoull be great in this role if you:Minimum 12-months experience in Guest ServicesDemonstrated leadership experience in airport operationsNatural ability to interpret policy and promote the importance of adhering to policy and standardsExperience working with a diverse range of stakeholder groups (both internal and external)Understanding of the dynamics of airport operationsProficient in Microsoft suite of applicationsExceptional customer service skills and mindsetWhat youll get from us:Were committed to looking after you, with some of the best benefits and conditions in the industry including (but not limited to):Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)Flexible working arrangements (including work hours and work from home)Discounts on travel insurance, car hire, accommodation and experiences worldwideHospitality, retail, technology, beauty services and wellness discountsWellness support, including theConvergedigital wellbeing platformA comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life physical, mental, social and financialDress for Your Day enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of youEquality rules:Were all individuals. We love that. Thats why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.Ready to apply?Were ready to hear from you.Apply now. #J-18808-Ljbffr