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1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Women''s Housing Company LimitedTransformational People & Capability Leader | Champion for Diversity & Inclusion | Transforming Workplaces Through Strategic Advocacy and Empowerment.Womens Housing CompanyEmpowering women to improve their lives through the provision of housing that is affordable.Join Our Team at a Leading Not-for-Profit Housing ProviderBe part of a purpose-driven organisation, impacting womens livesEnjoy a friendly, collaborative workplace culture.Access our award-winning Employee Assistance Program for mental wellbeing and coaching support.Benefit from salary packaging options up to $15,900 annuallyWork with our customers in Western SydneyEnjoy extra leave between Christmas and New Year, plus a birthday day off.Monthly massages to help you relax.Flexible work arrangements available.What we doThe Womens Housing Company (WHC) Limited is a registered charity and Tier 1 Community Housing Provider managing over 1200 properties providing housing, accommodation and support services for women and children across Sydney, the Hunter and Coffs Harbour.At WHC we provide housing and homelessness services to single women and women with children in NSW. Last year, we housed almost 1,700 women and children, as well as supported over 300 homeless women. We have a particular focus on addressing the housing needs of older women, women with children, and women who have experienced domestic and family violence.Reports to: Tenancy Team LeaderContract: permanentHours of work: 35 hoursLocation:Liverpool/Surry Hills Greater SydneyOur ValuesAbout the roleWe have a fabulous opportunity for an experienced Tenancy Manger to join our team. The tenancy manager is responsible for providing exceptional customer service in relation to tenancy management for an allocated portfolio of properties in accordance with relevant legislative and contractual requirements and within the guidelines of the Womens Housing Company (WHC) policies and procedures.Key AccountabilitiesProvide consistent high-quality tenancy management services to enable tenants to sustain their tenancies and support the provision of quality homes in the portfolio.Ensure the portfolio meets its financial goals and KPI targets through the effective management of tenancy inspections, rent and non-rent arrears and former tenant debt, property viewings and lease signings to support the void and vacancy programs.Support the Tenancy Services team to meet its compliance and legislative obligations by ensuring the timely and accurate recording of tenant information in the IT system(s) and maintaining strict adherence to operational and workplace policies and procedures.Managing breach of tenancy issues, as well as representing Womens Housing at NCAT.Maintain high levels of tenant satisfaction by ensuring the timely response to tenant enquiries, complaints and grievances and encourage participation in tenant feedback and survey opportunities.Support the business to enhance community development and tenant engagement programs by promoting and supporting the implementation of relevant programs with tenants.Building and maintaining positive relationships with stakeholdersQualifications, Experience, KnowledgeSocial Work Degree and/or Certificate IV in Social Housing, or equivalent.Experience in working with vulnerable people experiencing homelessness, rough sleepers, people experiencing domestic and family violence and mental health issuesMinimum 2 years experience in tenancy management and/or case management.Thorough knowledge of the Residential Tenancies Act and social housing policy and frameworkIntermediate skills in all Microsoft Office 2010 applicationsUnderstanding of social support service systemGood written and verbal communication skills including interpersonal skills and the ability to negotiateFull unrestricted working rights in AustraliaWillingness to undergo / possess a Working with Children Check and National Police CheckDrivers licenseHow to apply:If this role and life at the WHC sounds like the perfect fit, we would love to hear from you!Ready to apply?Your application should include your CV and cover letter telling us why you would be the best candidate for this role.Applications will be considered as they are received, there is no closing date. Please submit your application as soon as possible.For a copy of the full position description, please contact: peopleandculture@womenshousingcompany.orgNo agency referralIf you require any reasonable adjustments during any part of the recruitment process, please let us know*It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, a Working with Children Check.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeIndustriesNon-profit Organization ManagementReferrals increase your chances of interviewing at Women''s Housing Company Limited by 2xNewington, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoClient Solutions Manager, eCommerce, ANZLead Client Solutions Manager, Marketing SolutionsBankstown, New South Wales, Australia 2 weeks agoSeven Hills, New South Wales, Australia 2 weeks agoSenior Country Manager, ANZ - Uber for BusinessSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoPadstow Heights, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$130,000 - A$150,000 3 days agoWere unlocking community knowledge in a new way. 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