Job Title

Crystalbrook Byron is a 5-star resort nestled in 45 acres of magical subtropical rainforest, just 5 minutes from Byron Bay''s vibrant hub. Our resort offers a rainforest retreat and a slice of luxury, all in an environment that relaxes hearts and reinvigorates minds.The Role:We are seeking an experienced Hotel Front Office Manager who is proactive, positive, solution-oriented, and able to maintain composure while focusing on exceptional service. The role will lead our guest-centered team and reports to the Hotel General Manager.For the right person, sponsorship opportunities are available.To be considered for sponsorship, you should have a minimum of 3 years experience in a Duty Manager or similar leadership role within a luxury resort or 5-star hotel environment.If youre a confident leader, thrive in a guest-focused culture, and are ready for your next career move in paradisewed love to hear from you.Responsibilities include:Driving guest satisfaction by delivering exceptional service and experiencesDeveloping talent within your teamrostering, coaching, mentoring, and fostering a high-performance cultureWillingness to work across a 7-day roster that may include weekends, public holidays, and nightsContributing effectively within the established Management TeamMaintaining a guest-centric approach to service excellenceManaging budgets through analysis, forecasting, and controls, demonstrating financial acumen, cost control, and effective communicationAbout you:We welcome applications from dynamic and experienced Hotel Front Office Managers who naturally demonstrate:A genuine ambition for hotel collaboration with strong leadership skills and experience in driving service standardsRecent and demonstrable management experience in high-end and/or luxury establishmentsStrong IT skills, ideally with Opera Cloud experienceRelevant long-term and permanent working rights in AustraliaA high standard of customer service and deliveryTertiary qualifications in Hospitality and/or Hotel ManagementEnergetic, ambitious, and committed to excellenceA people-centric, collaborative approach with a creative spirit and respectful engagement skillsOur Benefits:You will work with exceptional colleagues in a supportive, diverse, and passionate environment. This vital position offers a range of benefits including:A market-leading 50% F&B discount across all venues$99 room rates and a generous friends and family discountLifestyle benefits, including extra leave and earth advocacy daysCommitment to sustainability practicesInternal mobility programs and reward schemesOnline learning, career development, and enhancement plansPersonalized employee support networksRegular service recognition and team eventsCrystalbrook Collection is an award-winning hotel development and management company, showcasing Australia''s newest portfolio of distinctive upscale hotels, restaurants, and bars, where differences are celebrated. Over six years, we have managed luxury assets worth over AU$1 billion across NSW and QLD. Our growth continues with new hotels planned in Adelaide and Canberra, with ambitions for further expansion both domestically and internationally.Our environment is dynamic and entrepreneurial. We focus on crafting exceptional customer experiences that reflect the individuality of each location. We are passionate advocates for equality and diversity and welcome applications via the provided link. We look forward to hearing from you! #J-18808-Ljbffr