Job Title

Be the Voice That Starts Every Pool Dream!Are you a natural conversationalist who thrives on meaningful customer interactions? Join Australia''s leading fibreglass pool company as our Sales Support & Client Experience Coordinator. You''ll be the first voice customers hear and the person who transforms their initial enquiry into an exciting journey toward their dream backyard.About The RoleYou''ll be our customers'' first impression and the vital gatekeeper who ensures our Design Consultants meet with genuinely motivated, qualified prospects. Through genuine, consultative phone conversations, you''ll understand each customer''s unique needs, qualify their requirements, and create perfectly matched appointments for our design consultants. Your ability to build instant rapport and trust will directly support our sales team''s success.What You''ll Do DailyLead Qualification ExcellenceConduct consultative phone conversations to understand customer needs, budgets, and timelinesAsk strategic questions that uncover genuine motivation and project feasibilityQualify prospects on decision-making authority, budget alignment, and purchase timelineEnsure optimal matching between customer requirements and our Design Consultants'' expertiseCustomer Experience ManagementBe the welcoming, professional voice for all pool enquiriesBuild instant rapport and trust with potential customersEnsure every customer feels valued and excited about their pool journeySales Team SupportProvide detailed appointment briefings including customer research and qualification notesManage Design Consultant diaries for optimal appointment schedulingMaintain comprehensive CRM records (ZOHO) and project management systems (BuilderTrend & Monday.com)Lead Nurturing & Follow-upSend professional appointment confirmations with preparation materialsFollow up on missed appointments and reschedule qualified prospectsMaintain engagement with prospects throughout their decision-making processRe-engage dormant leads from our database to reactivate interest and assess current needsConduct periodic outreach campaigns to previous enquiries who may now be ready to proceedWarranty & Technical Support (Established Pools)Handle occasional equipment warranty calls for pools installed 6+ months agoListen carefully to customer issues and ask diagnostic questionsGuide customers through basic troubleshooting steps where possibleCoordinate manufacturer warranty claims for equipment when requiredSchedule service technician callouts as neededMaintain records of warranty issues and resolutionsEssential RequirementsWhat We''re Looking For Exceptional Phone Skills - You genuinely enjoy building relationships through conversation Lead Qualification Experience - 2+ years in sales support, appointment setting, or consultative customer service Consultative Mindset - Natural ability to ask probing questions and uncover customer needs Sales Instincts - Can identify genuine prospects and prioritise accordingly Organisation Excellence - Seamlessly manage multiple leads and appointment coordination Technology Proficiency - Office 365, CRM systems, database management Professional Presentation - Embody our values of professionalism, warmth, and quality in every interactionDesirableCertificate IV in Business Administration or SalesConstruction industry experiencePrevious CRM experienceUnderstanding of consultation-based sales processesWhy This Role is ExceptionalDirect Business ImpactYour qualified leads directly drive our sales successPerformance bonus structure tied to successful pool sales from your leadsBe recognised as the foundation of our sales processProfessional GrowthMaster the art of consultative conversation and customer psychologyDevelop expertise in high-quality customer consultation across all market segmentsLearn from experienced sales professionalsClear pathway for career advancement within our sales teamRewarding Work EnvironmentEvery conversation is unique - from young families to luxury homeownersHigh variety with consistent enquiry flowSupportive team environment with proper training and resourcesWork with Australia''s most respected pool construction companyCompensation & BenefitsCompetitive Package Including:$65,000 base salary plus performance bonusesRewarding performance bonus structure based on KPIsProfessional development opportunitiesSupportive team environment with experienced mentorsJob security with an established, growing companyRecognition and rewards for exceptional performanceOur Ideal CandidateYou''re Someone WhoLoves phone conversations and building genuine connectionsThinks strategically about qualifying prospects and protecting sales team timeTakes pride in being the trusted voice of a premium brandEnjoys variety - every caller has a different dream and storyValues quality over quantity - focusses on genuinely qualified leadsThrives on results - gets satisfaction from contributing to sales successBrings innovation - suggests improvements to systems and workflows, embracing technology to enhance efficiencyCompany ValuesIntegrity - Honest, helpful conversations that serve customers'' real needsProfessionalism - Excellence in every customer interactionClient-focussed - Genuinely caring about each customer''s unique situationRespectful - Making every caller feel valued and heardTeam-minded - Supporting our Design Consultants with quality preparationReady to Make a Difference?Location: Yallah, NSWHours: Monday to Friday, 9am 5pm, Full-timeStart: ImmediateHow To ApplyClick ''Apply Now'' and include your current resume and a cover letterWe''re looking for the right person who understands the strategic importance of lead qualification in sales success and is excited to make a real impact.Narellan PoolsWhere Every Pool Journey Begins With a Great ConversationWe are an equal opportunity employer committed to workplace diversity and inclusion. #J-18808-Ljbffr