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Join to apply for the Reservations Team Leader | Full Time role at IHG Hotels & Resorts3 days ago Be among the first 25 applicantsJoin to apply for the Reservations Team Leader | Full Time role at IHG Hotels & ResortsGet AI-powered advice on this job and more exclusive features.As a Reservations Team Leader, youll be the first connection in a guests journey ensuring every detail of their booking is seamless, professional, and personal. From FIT to group bookings, youll play a vital role in creating memorable moments before guests even arrive.This role blends service, systems, and precision perfect for someone whos confident working independently, loves the detail, and enjoys collaboration across departments.The Reservations Team Leader performs an important role in delivery of commercial results, guest love, and operational effectiveness. Supporting the Director of Sales and Marketing and the Portfolio Revenue Manager in yielding inventory responsibilities and hotel inventory management through effective management of the reservations department.Your Day-to-Day:Manage guest and group booking enquiries with accuracy and careMaintain rate loading, market segmentation, and inventory balance dailyMonitor and action pending HOTSOS tasks to support operational flowEnsure corporate, FIT, and wholesale rates are accurate across all systemsStay informed on hotel offers, restaurant hours, and event space requirementsLiaise with Sales, Front Office, and Housekeeping for smooth guest experiencesSupport the annual rate audit process with insights and data accuracyShare best practices and assist in training team members when requiredWhat Youll Bring:Warm, guest-first approach and a professional phone mannerStrong computer literacy (Opera, Concerto, HOTSOS, Microsoft Office)Exceptional attention to detail and organisational skillsComfortable working solo and collaboratively across departmentsA proactive mindset and commitment to high service standardsAt least 3 years of experience within Front Office or ReservationsLegal right to work in AustraliaWhat Youll Get:Paid birthday leaveWellness and mental health daysHotel & dining discounts across IHG globallyOpportunities for career growth within Crowne Plaza and IHG Hotels & ResortsTraining and development to enhance your skillsA supportive and inclusive team environmentReady to bring your attention to detail and hospitality spirit to the next level?Apply nowCroawne Plaza Darling Harbour provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at IHG Hotels & Resorts by 2xGet notified about new Hospitality Manager jobs in Sydney, New South Wales, Australia.Duty Manager - The Sebel Sydney Martin PlaceSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 19 hours agoFront of House - General Manager, Venue Manager and Assistant Venue Manager Sydney Venues / Full TimeSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoSt Marys, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoFront of House Manager - Marrickville Full-TimeMarrickville, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$75,000.00-A$85,000.00 1 day agoFront of House Manager - Fairlight Casual/Part-Time/Full-TimeFairlight, New South Wales, Australia 1 day agoFront of House Manager - Pagewood Casual/Part-Time/Full-TimeEastgardens, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$75,000.00-A$85,000.00 1 day agoManly, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoHolroyd, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$75,000.00-A$85,000.00 1 day agoScreen Festival Operations Executive- SXSW SydneySydney, New South Wales, Australia 3 weeks agoAssistant Manager - Narrabeen Sands HotelSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 months agoHouse Manager / Head Butler (UHNW Family in Singapore, Native Malay Speaker Required)Space Manager | Exclusive Collection (M/W) Club Med ResortSydney, New South Wales, Australia 8 hours agoManager Of Restaurants (M/W) Club Med ResortSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$75,000.00-A$85,000.00 1 day agoWere unlocking community knowledge in a new way. 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