Job Title

Senior Customer Relationship Manager page is loadedSenior Customer Relationship ManagerSolicitar remote type On-site locations Melbourne, VIC time type Full time posted on Publicado ayer job requisition id REQ436536JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. What this opportunity involves:We''re seeking an experienced Senior Customer Relationship Manager to join our premium property management team. This role is critical in developing and maintaining high-quality relationships with our building''s customer partners while ensuring all services meet premium grade standards.An overview of the role:Serve as primary contact for customer inquiries and building-related communicationsDevelop and execute customer retention strategies and engagement activitiesLead a team of 4 Concierge staff to deliver exceptional front-of-house serviceManage customer events, communications, and digital platforms including website and community portalCoordinate quarterly Building Management Committee meetings and regular customer partner meetingsEnsure premium presentation standards across all building areasSupport the asset operations team with sustainability initiatives and customer educationSound like you? This is what were looking for:4+ years'' experience in customer service, placemaking, marketing or events managementExcellent communication and interpersonal skillsStrong stakeholder management capabilitiesAbility to manage multiple deadlines in a fast-paced environmentProficiency with Microsoft Office suite and CRM platformsEvent management and customer engagement experienceUnderstanding of commercial leases and landlord/tenant legal obligationsFirst Aid certification (or willingness to obtain)Floor Fire Warden training (or willingness to obtainWhat you can expect from us:Youll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.As an organisation, we dont just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the Worlds Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Interested candidates, please apply following the link below quoting job reference number AFREQ436536Location:On-site Melbourne, VICIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Activate your Personal JLL Job AlertsActivate your Personal Job Alerts now and receive opportunities as soon as they are advertised.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com . #J-18808-Ljbffr