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The Carbon Robotics LaserWeeder leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracyall without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIAs venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether its designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers.Working here means tackling big problems with big impact. Youll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions.Join us as we innovate, execute, and build the future of farming together.YouTube | X | Instagram | LinkedIn | NewsLocation: Melbourne. Travel 50% minimum in region.Right To Work In Australia Is Required.As a Customer success manager at Carbon Robotics you are responsible for ensuring customer success via successful implementation of Carbon Robotics Equipment. This includes training of operators, equipment supervisors or farm managers by making usage recommendations based on agronomic knowledge and implementing set up. You will ensure continued customer satisfaction post delivery. You will also act as a liaison to engineering and product departments by communicating customer wishes and complaints, equipment performance and pain points or bottlenecks.What youll do:The training of operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.Understanding of agricultural and operational workflow and ability to make machine usage recommendations based on this knowledge.Serve as the lead point of contact for assigned accounts.The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.Logging, documenting and communicating customer experience and pain points to engineering and product teams.Work with the Lead or Regional FRE Manager to assist troubleshooting of field issues in assigned accounts.Work with other departments to ensure information and customer success in assigned accounts/machines.Supervision of machine operations to ensure optimal usage recommendations to growers.Develop trusted advisor relationships with key accounts.Ensure successful delivery of purchased equipment.Ensuring continued customer satisfaction post delivery of equipmentClearly communicate progress and other issues/matters with the Manager of Customer Success and multiple stakeholders.Knowledge, Skills, and Abilities:Must haves:Excellent communication skillsUnderstanding of operational workflow and demands.Strong work ethicKnowledge of basic usage of tablet/computer interfacesWhy would you join Carbon Robotics?Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.We offer competitive compensation and benefits to our full time US based* employees, including:Competitive salariesPre-IPO Stock OptionsGenerous Benefits:Fully-paid medical, dental, and vision insurance premiums for you and all dependentsChoice of PPO or HDHP/HSAVirtual Care - Doctor on DemandEmployee Assistance ProgramMental Health HRARestricted Healthcare Travel supportMenopause SupportLife InsuranceLong Term DisabilityFlexible PTO401(k) planPet InsuranceCommuter BenefitsWork Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or StockCarbon Robotics is building a culture of diversity and inclusion for all. We welcome everyones voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.#talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonroboticsSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesAutomation Machinery ManufacturingReferrals increase your chances of interviewing at Carbon Robotics by 2xMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoCustomer Success Lead - Australia and New ZealandMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$80,000 - A$90,000 1 month agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoNational Customer Service Manager - West FootscrayWest Footscray, Victoria, Australia 3 days agoSouthbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoCustomer Success Manager SaaS / Data PlatformsMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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