Job Title

Love interacting with people and providing 5-star customer service over the phone?Want to make a difference in peoples lives? Hybrid working & great opportunity for full-time or part-time hours.Enjoy hitting targets and receiving performance bonuses?Werelooking for dedicatedContact Centre/customer service professionals to join our expanding Customer Care Team.Making contact with clients through primarily outbound channels to arrange a free hearing service or follow-up appointment, you will playan important role within our business as the first point of contact for new customers and delighting our existing clients with apositive, helpful experience to support them in managing their hearing health.We have a full-time or part-time opportunity available and flexibility with shift time as 9am - 5pm or 10am - 6pm. We would also consider part-time for the right candidate.Who are we?Connect Hearing is a leading provider of hearing health care services with a network of 140+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves they create a life without limitation through the sense of hearing. Join our mission and become part of our team!What will you be doing?As aCustomer Care Consultant, you will be making phone calls to our existing, pre-qualified clients to book their next appointment with Connect Hearing and contact prospective clients who have shown an interest in our hearing services. You''ll be working as part of a professional team dedicated to enriching the lives of our clients.Your responsibilities will include:Accurately booking appointmentsDelivering a high level of customer service to new and existing customersPromoting our range of products and delivery servicesUtilising benefit selling techniques where possible to encourage appointment bookingsMaking a high volume of phone callsUpdating customer recordsWhat do you need to be successful in this role?You will becommunicatingwith people with hearing impairment on a daily basis. To be successful in the role it is vital that you have excellent verbal and written communication skills and lots of patience.The ideal candidate will have the following attributes:A passion for delivering an amazing client experienceGreat communication and active listening and influencing skillsResilience, self-motivation and lots of energyAclear, articulate speaking voice and a pleasant, confident and empathetic phone mannerIntermediate PC skills (experience with CRM/call centre software, Outlook and Word preferable)Theability towork as part of a team, combined with the motivation to reach individual goalsPrevious experience in a customer service role or contact centre environment and demonstrated success in reaching sales targets via heavy volume phone efforts will be an advantageWhat''s in it for you?Competitive annual salary plus monthly performance bonusesPaid Parental LeaveOnline Wellbeing CentreEmployee Assistance ProgramOpportunity to grow and develop in your role and beyondBeing a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industryA genuinely rewarding role with purpose and meaning in the healthcare spaceSounds interesting?If you feel that this opportunity is right for you, we would love to hear from you!For any questions, please reach out to us at careers@connecthearing.com.au#LI-LB1 #ConnectHearingAustralia #J-18808-Ljbffr