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About the roleWe are seeking a dedicated and hands-on Live-In Resort Manager to join our team and oversee the day-to-day operations of Regency on The Beach in Palm Beach, Queensland. This is an exciting opportunity for an experienced hospitality professional to live on-site and take full ownership of the guest experience, staff coordination, and overall property presentation.As the Live-In Manager, you will be the face of the resortresponsible for delivering exceptional service, maintaining high operational standards, and ensuring a seamless and memorable stay for our guests. You will manage a small, close-knit team, oversee reservations, coordinate housekeeping and maintenance, and act as the primary point of contact for guests throughout their stay.This role is ideal for someone who thrives in a dynamic, guest-focused environment and is passionate about creating a warm, welcoming atmosphere. Your ability to think on your feet, multitask, and lead with both professionalism and personality will be key to your success.What you''ll be doingOverseeing day-to-day resort operations, including housekeeping, maintenance, guest services, and reservationsManaging marketing efforts, including online listings, promotions, and local partnerships to drive direct bookingsMaximising revenue and occupancy through dynamic pricing, yield management, and efficient booking systemsBuilding strong relationships with unit owners and guests to enhance satisfaction and retentionLiaising professionally with the Body Corporate, attending meetings and ensuring compliance with building by-laws and shared agreementsExpanding and maintaining the holiday rental pool, ensuring properties are well-presented and consistently letActing as the main point of contact for guests, providing warm hospitality, addressing enquiries or concerns promptly, and ensuring a consistently exceptional guest experienceHandling reservations and booking systems, maintaining accurate records and optimising occupancyConducting regular property inspections, ensuring high standards of cleanliness, presentation, and safetyLiaising with contractors and suppliers as needed to maintain the property and manage stockLeading and supporting a small on-site team with a hands-on and collaborative management styleMonitoring budgets, handling reporting, and ensuring cost-effective and sustainable operationsResponding to after-hours guest needs and emergencies due to the live-in nature of the roleWhat we''re looking forA minimum of 5 years experience in resort or short-stay accommodation managementCurrent Real Estate Licence or the ability to obtain one (essential)Proven ability to liaise with Body Corporate, unit owners, and guests in a professional and solutions-focused mannerStrong understanding of revenue management, dynamic pricing, and business performance strategyExcellent leadership, communication, and organisational skillsA hands-on operator with strong attention to detail and high standards of presentationProficiency with property management systems and marketing platformsThe ability to live on-site and take full responsibility for after-hours guest needs and emergenciesA positive, professional attitude and the flexibility to adapt to the evolving needs of the resortWhat we offerA unique live-in opportunity in Palm Beach, with included on-site accommodationThe chance to take ownership of a growing boutique resort, with genuine autonomy in your day-to-day managementA collaborative and supportive ownership team, committed to long-term success and sustainabilitySalary negotiable, based on experience and qualificationsEquity partnership opportunities considered for the right candidate with a long-term visionThe opportunity to lead a friendly team and shape the future of a premium holiday destinationUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:How many years'' experience do you have as a Live in Manager? Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Guest Services Officer? Do you have customer service experience? Which of the following property management systems (PMS) do you have experience with? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment?Operations & Hospitality ManagerStartup Accommodation BusinessPerth WA4d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr