Job Title

Join Our APAC TeamAt Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve. With a global team spread across nine countries, Nosto is a melting pot of backgrounds, personalities, and expertise. As a team of self-motivated, compassionate individuals who all get excited to make shopping just a little bit more fun, we set our goals high and we always make sure to have some fun on our way to reach them.Nosto is looking to hire an English-speaking Customer Success Manager to join our EMEA APAC team, based in Sydney, Australia.As a Customer Success Manager you will be part of the commercial team in the APAC Region, based in Sydney. You will liaise with both Sales and the Product Team guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nostos position as the global leader in personalization.You will work closely with SMB and Mid-Market clients using Nosto to make sure all steps of the technical implementation are handled flawlessly. You act as a consultant to the client, making sure best practices are followed. This includes hosting webinars on Nosto and CRO, producing material on personalization and product improvement projects and providing technical support for customers tech teams.Responsibilities - what are you going to do:Empower our SMB and Mid-Market clients to reach their goals using Nostos Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner networkOwn the entire SMB and Mid-Market client lifecycle after onboarding, including training, retention, growth & satisfactionEngage a large portfolio of SMB and Mid-Market clients and build personal relationships with key people in the organizationsIdentify and act on win-win expansion opportunities for additional client investmentsMaintain high average NRR rate within personal portfolio of Mid-Market clientsRelay valuable feedback and insights from the market to the product teamDeliver keynotes and webinars on different aspects of personalizationCreate customer heroes & advocates, and working proactively with marketing to tell their storyRun effective Quarterly Business Reviews with your portfolio of SMB and Mid-Market clients.Requirements - what we expect from you:Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)Deep understanding of Ecommerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimisation)2+ Years of Customer Success Experience either in a similar or complementary roleExcellent communication skills: active listening, persuasive writing and presentingAbility to challenge clients assumption while maintaining absolute service-mindednessAbility to disseminate complex information in tangible and digestible waysAbility to own your book of business, including the ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environmentFluent EnglishWhat we respect:An entrepreneurial personality: you will be part of the core team building something completely new and delivering it to exciting and innovative online businesses and brandsGood understanding of HTML, CSS, JavascriptExperience with Email marketingUnderstanding of Google analytics or any other web analytics toolPassion for emerging technology and/or retailWhat we offer:Fast learning of all the aspects of e-commerceWorking with a state-of-the-art product and delivering it to exciting and innovative D2C brands.A great team consisting of highly experienced professionals with rich backgrounds in Tech, eCommerce and Data ScienceA job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company.Benefits:Apple Devices Ergonomic and centrally located offices with flexible working hours and remote working options Opportunities to meet and collaborate with awesome team members from all over the world An extra day off on your birthday Mental Health App benefit Paid time off to do good for the community around you ????About five weeks of vacation and other benefits depending on the locationNosto Supports Workplace DiversityWe are committed to Equal Employment opportunities without regard for race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr