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Join to apply for the Customer Experience Consultant role at Veolia Australia and New ZealandContinue with Google Continue with Google3 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience Consultant role at Veolia Australia and New ZealandThe OpportunityDuring Daylight Savings: 11:00 AM - 7:00 PMOutside Daylight Savings: 10:00 AM - 6:00 PMThe OpportunityWe are seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.Shift DetailsDuring Daylight Savings: 11:00 AM - 7:00 PMOutside Daylight Savings: 10:00 AM - 6:00 PMWhat''s on offerTraining & development | On-the-job coaching | Supportive team environmentAttractive remuneration package | Annual performance bonusA close-knit team environment that prioritises inclusion and collaborationOpportunity to collaborate with and learn from a variety of departments across the businessMonthly culture daysFree on-site parkingWhat you''ll be responsible forAnswering 80+ incoming customer inquiries via phoneRespond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuationResolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledgeMaintain accurate customer records and update information in our CRM systemProcess customer requests, bookings, and complaints in a timely mannerCollaborate with internal teams to ensure customer satisfactionUse business knowledge and critical thinking to find resolutions for customersManaging customer requests in multiple operating systemsWhat you''ll need to be successfulPrevious experience in a customer service role, preferably in a contact centre environmentExperience using Google Suites is desirableStrong computer literacy skills and familiarity with CRM systems (Salesforce, DOS-based systems, SAP) advantageousExcellent communication and problem-solving abilitiesTyping speed of 60 wpm with an accuracy level of 80% or moreAbility to multitask and work effectively in a fast-paced environmentAbility to challenge yourself and reach KPIs set out in SLAsPositive attitude and commitment to delivering outstanding customer experiencesAbility to think outside the box and work collaboratively as a team and with internal/external stakeholdersA Veolia CareerAll Of Our Employees Are Entitled ToOur Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether youre on a permanent or fixed term contractEmployee share planAnnual performance-based salary review with bonus opportunitySupport to pursue educational and development opportunitiesAccess to endless career options and pathways, Veolia promotes from withinEmployee Assistance Program (EAP)Bupa health insurance discountCorporate DiscountsFitness PassportVolunteer OpportunitiesSalary sacrificing (i.e. super, novated leases)We are a Circle Back Initiative Employer and commit to respond to every applicant.Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, youll have the opportunity to build your career, and a more sustainable world.Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.Don''t meet every single requirement? You don''t need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you''re interested in this role, we would love to hear from you, even if your past experiences don''t perfectly align with the skills we''ve listed.Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia''s suppliers, customers, partners and competitors) must disclose this information.Wetherill Park 2164Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Veolia Australia and New Zealand by 2xGet notified about new Customer Advisor jobs in Woodpark, New South Wales, Australia.North Sydney, New South Wales, Australia 1 month agoCustomer Service Representative @ health techWetherill Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoBlacktown, New South Wales, Australia 1 day agoClient Care Advisor | Full-Time | SydneyParramatta, New South Wales, Australia 1 week agoSenior Customer Success Manager, Sales SolutionsSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 days agoEveleigh, New South Wales, Australia 1 day agoCustomer Service Manager - Coles Supermarkets - ParramattaParramatta, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoParramatta, New South Wales, Australia 3 days agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoAuburn, New South Wales, Australia 2 days agoMascot, New South Wales, Australia 5 days agoMascot, New South Wales, Australia 3 weeks agoCustomer Service Consultant (all genders)Sydney, New South Wales, Australia 3 days agoCustomer Advisor, Leave and Relief - Merrylands, NSWPendle Hill, New South Wales, Australia A$60,000 - A$70,000 2 weeks agoSydney, New South Wales, Australia A$65,000 - A$70,000 3 weeks agoSydney, New South Wales, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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