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Get AI-powered advice on this job and more exclusive features.Lead a small, capable team with strong mentorship and supportHybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)Brisbane location with great WFH flexibilityLead a small, capable team with strong mentorship and supportHybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)Brisbane location with great WFH flexibilityReady to take the next step in your IT career?Were looking for a motivated Service Delivery professional whos eager to grow into a leadership role. As the Service Delivery Manager Digital Correspondence, youll guide a supportive team delivering digital correspondence services across the Insurance business. You''ll work alongside experienced leaders and platform owners while building your skills in service management, stakeholder engagement, and strategic delivery.What You''ll DoManage relationships with service partners/operations team for service deliveryEnsure operational needs are understood and prioritisedWork with the SIAM team to ensure adoption and adherence to SIAM processesMonitor all SIAM processes and provide feedback on areas of improvementApproving, preparing, planning, and managing of new or changed servicesParticipation in service and service provider reviews and negotiation of SLA and contractsWhat You''ll BringAround 3+ years experience in IT service delivery, operations or support rolesExposure to Agile environments and digital platformsAn interest in stepping into people or service delivery leadershipUnderstanding of ITIL or SIAM (certifications a plus but not essential)Experience with incident response and decision making associated with crisis managementPrevious exposure to Partner and Service Level Management lifecycleWhat We Can Offer YouVariety of flexible work arrangements and leave optionsIndustry leading 20 weeks paid parental leave and 4 weeks secondary carers leaveGenerous discounts on insurance productsExclusive offers on more than 400 of retailers including Myer, David Jones, Coles and WoolworthsInvest in your brighter future with ongoing study support and career development programsAbout Suncorp GroupWere proud to be a part of the Suncorp Group family alongside some of Australias most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether youre guiding people through lifes biggest moments or providing them with support in times they need it most, youll be driven forward by our shared customer obsession and supported at every step of the journey.At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesFinancial Services and InsuranceReferrals increase your chances of interviewing at Suncorp Group by 2xGet notified about new Service Project Manager jobs in Brisbane City, Queensland, Australia.Customer Project Manager QLD - Digital Xray & Image Guided TherapyBrisbane, Queensland, Australia 3 days agoService Delivery Manager / Consultant - TechnologyOne / TechOneBrisbane, Queensland, Australia 1 day agoAssistant Project Manager - Defence Data PlatformsFortitude Valley, Queensland, Australia 1 week agoBuilt Environment Program Delivery ManagerBrisbane, Queensland, Australia 19 hours agoProject and Order Manager - Team Lead APBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 week agoFortitude Valley, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia A$110,518 - A$123,537 3 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr