Job Title

$90,000 $110,000 per year + Super + PetrolAbout UsAt Syncom, we partner with real estate agencies across Victoria to coordinate essential safety services for rental properties. Our work includes electrical, gas, and smoke alarm safety checks, minimum standards inspections, and responsive plumbing and electrical repairs and installations. We pride ourselves on delivering consistent, high-quality service that supports property managers, rental providers, and tenants alike.As we continue to grow, were introducing a new role to help strengthen our service delivery, internal coordination, and client engagement.About the RoleThe Service Delivery Manager plays a critical leadership role in ensuring we consistently meet customer expectations across our portfolio. Youll manage a small team responsible for scheduling field technicians and keeping customers updated, while working cross-functionally to coordinate quoting, reporting, and data delivery.Your goal? To be the internal advocate for our customers championing their needs, driving service outcomes, and helping us continually raise the bar in how we deliver.This role offers a blend of strategic coordination, people management, and hands-on customer engagement. Its ideal for someone who thrives in fast-paced environments, enjoys solving operational challenges, and is passionate about service excellence.Key ResponsibilitiesLead and support a team of 46 service coordinators responsible for scheduling, job updates, and customer communicationOversee daily service delivery operations to ensure KPIs are met and customer expectations are consistently exceededAct as the primary escalation point for customer queries and concerns, resolving issues professionally and efficientlyTrack and report on service metrics, team performance, and customer outcomes; provide regular internal and external reportingWork closely with cross-functional teams (quoting, field management, data/reporting) to ensure seamless service deliveryCollaborate with the Business Development Manager to engage with key clients and attend meetingsRepresent the voice of the customer within the business and advocate for continuous improvement in delivery practicesFoster a positive, accountable, and high-performing team cultureAbout YouProven experience in a similar service delivery, operations, or scheduling leadership role (property, trade, or maintenance industry preferred)Strong leadership and people management skills with the ability to coach, support, and develop team membersExcellent interpersonal and communication skills; confident engaging with customers, team members, and senior stakeholdersComfortable working with CRMs, scheduling platforms, and general reporting tools; tech-savvy and process-orientedAdept at juggling priorities and staying calm under pressure in a dynamic environmentExperience in property management, real estate services, or service scheduling is highly desirable but not essentialCompetitive salary package ($90,000 $110,000 + Super + Petrol)Flexible hybrid work arrangementsSupportive and inclusive leadership teamOpportunity to shape a new role and directly impact customer experience and operational excellenceUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a service delivery manager? What''s your expected annual base salary? How much notice are you required to give your current employer? Do you have a current Australian driver''s licence?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Service Delivery Manager #J-18808-Ljbffr