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Join to apply for the Head of Customer Buying Operations role at Carma3 days ago Be among the first 25 applicantsJoin to apply for the Head of Customer Buying Operations role at CarmaGet AI-powered advice on this job and more exclusive features.DescriptionAt Carma, were more than just a car company, were on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, were turning the car buying and selling experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, were powered by the best people and wed love for you to come along for the ride.Department: BuyingEmployment Type: Permanent - Full TimeLocation: Carma HQ, SydneyReporting To: Peter WillisDescriptionAt Carma, were more than just a car company, were on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, were turning the car buying and selling experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, were powered by the best people and wed love for you to come along for the ride.Have you led multi-site or field-based teams and thrived in fast-paced, customer-focused environments? Are you just as comfortable rolling up your sleeves as you are building scalable systems from the ground up? In this role, youll lead a team spread across the office and the road, driving performance, building structure, and shaping the way we scale. Our buying operations team are customer facing (phone and face-to-face) chatting and purchasing cars from customer''s who are looking to sell their car to us. Its a hands-on leadership role with plenty of variety, autonomy, and the opportunity to leave your mark.What You''ll Be DoingLead and scale a dynamic, customer-facing team both on the road and in the office making sure daily operations run like clockwork.Jump in with the team to keep quality high and stay close to the action attend car inspections, visit sites, and even take calls when needed.Set the tone for a top-tier customer experience, track team performance, and make sure every interaction counts.Collaborate with cross-functional teams across the business to unblock bottlenecks and bring smarter processes to life.Own team hiring, onboarding, training, and structure planning to support growth and expansion into new inspection sites.Stay on top of the numbers from wage budgets and rosters to KPIs like conversion rates, reconditioning spend, and NPS.Use data to spot trends, track progress, and make fast, informed decisions.Lead from the front drive accountability, support performance, and build a great team culture along the way.Please note the position is based in our Alexandria Head Office, and will also require some travel across Sydney.Okay, Let''s Talk About YouYou have at least 5 years experience leading large, customer-facing teams before (ideally across both contact centres and store/ field operations).You know how to build culture, coach high performers, and tackle underperformance head-on.Youre energised by fast-moving, ever-changing environments and bring clarity where theres ambiguity.Youre confident hitting (and beating) targets sales, service, or ops and know how to inspire teams to do the same.Youve got excellent communication skills and influence easily across teams and levels.Youre data-savvy you dont just look at metrics, you use them to make things better.Youre comfortable with CRMs, systems and tech, and know your way around a spreadsheet.Youve got a growth mindset and a hands-on attitude.An interest or experience in cars/ automotive is a bonus - but not essential!A valid drivers licence is essential.Whats in it for you?Join our high-performing, forward-thinking team and help shake up car buying and selling in Australia.We love social events, from parties to go-karting and bake sales, theres something for everyone.We wouldnt be a car business if we didnt give you some $$ off our Carma cars, parts and NRMA cover.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionPurchasing and Supply ChainIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Carma by 2xSign in to set job alerts for Head of Buying roles.Sydney, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr