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Heads up! This role is based in-person at our office in sunny Brisbane, Australia. We''re unable to offer sponsorship or relocation for this role. About AskableHey, were Askable - the worlds most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes wed experienced firsthand. So, we set out to build a new wayone that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.Now with offices in Brisbane, London, and Chicago, were growing the team to bring Askables research power to researchers everywhere, so they can make smarter, user-driven decisions. Our cultureOur culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.We believe work should be fulfilling, exciting, and meaningful.Here, youre not just part of a team. Youre part of a community that cares about what theyre building and how theyre building it. About the roleAs Researcher Experience Lead, youll shape what it means to be part of the Askable Certified Researcher network.This isnt a hands-on research or delivery role, but you willneed tounderstand the rhythm, the nuance, and the real world pressures of delivering quality insights to stakeholders.At Askable, our clients are researchers themselves. Your job is to ensure the freelance researchers we matchup with clients live up to our professional standards andare not just capable, but confident, consistent, and client ready.From onboarding to ongoing development, performance to community, youll design programs that elevate the researcher experience and, in turn, improve the outcomes we deliver to our clients. Youll work globally, partner cross functionally, and help define our shared standard for high quality, human centred research.If you love building systems that support people, care about the craft of research, and want to help set a new standard for research and insights delivery then this role is for you. What youll doThis is a new role with lots of opportunity. Were not expecting everything to happen at once. Some initiatives are already in flight, and others will take shape with your help. Youll guide, collaborate, and lead thoughtfully, but we do not require this role to carry the weight of the world solo.Lead and shape our global researcher strategyYoull help define how we attract, certify, support, and retain top tier researchers, aligning regional teams around one consistent, scalable experience.Connect researcher experience to client deliveryThe ultimate measure of success is client outcomes. Youll help ensure every certified researcher is confident, capable, and set up to meet the needs of modern research teams consistently and professionally.Build the systems that enable researcher successYoull deliver structured onboarding, define clear development milestones, and maintain practical tools like playbooks and training sessions. Your systems will give researchers what they need to succeed and help the business trust in consistent, high quality delivery.Enable researcher excellenceYoull run structured onboarding, create practical playbooks, and deliver targeted sessions to build confidence and consistency in how work gets done. When things go off track, youll step in with care and clarity.Support smart delivery decisionsYoull collaborate with Delivery teams to improve visibility into researcher availability, preferences, and past performance so briefs are matched quickly and accurately.Champion the researcher perspectiveYoull build relationships with the researchers in our network, keep a pulse on what they need, and create structured ways to gather and act on feedback that improves the overall experience.Shape the tools that power our systemsYoull provide insight into how product and ops teams can support the researcher experience through better profiling, performance data, and streamlined processes.Support ARC and raise the barYoull lay the groundwork for a forum of senior researchers for Askable that will look for peer feedback, guidance, and shared ownership of quality standards across the network.Contribute to community and engagement effortsYoull partner with Marketing and regional teams to inform and codesign programs like researcher spotlights, Slack engagement, events, and referral initiatives. Knowledge and experience youll bringYou dont need to tick every box, but these are the skills and experiences that will help you thrive in this role.EssentialsA solid understanding of how research works in the real world, including common methods and delivery modelsExperience leading or contributing to cross functional programs, with both strategic oversight and hands-on coordinationStrong communication and coaching skills, especially when working with external contributorsExperience collaborating across teams, time zones, and shifting prioritiesA sharp eye for detail and a commitment to professionalism, especially around delivery qualityFamiliarity with research tooling (e.g. participant platforms, repositories, or unmoderated testing tools)A curious mindset and the confidence to help shape something newNice to have (but not dealbreakers)Experience working with or enabling freelance talent in research, consulting, creative, or platform based environmentsExposure to learning design, onboarding, or enablement for external contributorsKnowledge of community engagement or content-led ambassador programsExperience in research operations, studio coordination, or researcher resourcingBackground in participant management or research operations The mindset youll needStrategic, but groundedYou can see the longterm vision and know how to build toward it in real, practical steps. You dont need polish before progress. Youre comfortable starting lean, iterating fast, and learning as you go.Systems thinker, human focusYou love building things that scale, but never forget the humans behind the system. Whether its onboarding, training, or feedback, you design for clarity, connection, and care.Quality first, alwaysYou know what good research looks like and wont settle for just fine. Youre confident giving feedback, calling out gaps, and holding the line on standards even when its uncomfortable.Influential without needing controlYou wont manage people directly but your work shapes how they show up. You know how to align stakeholders, get buy-in, and bring others with you without needing to run every program.Comfortable in the greyThis isnt a rinse and repeat role. Youre okay when things are evolving, and you ask smart questions to create structure where there isnt any yet. Perks and benefitsYour excitement about the role itself is what matters most to us. Perks are just the icing on the cakebut let us share a few to whet your appetite. Competitive salaryAskable Days: a bonus paid day off every month (giving you a total of 7 weeks annual leave! )A half-decent, mostly healthy, and always delicious lunch, every dayFree public transport to get you to and from the officeAnd more! We''ll be happy to chat about all our other perks during the interview process. Before you go...Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, were committed to building diverse teams with unique perspectives. If youre excited about this role but your experience doesnt align perfectly, wed still love to hear from you. #J-18808-Ljbffr