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Job Title


Technical Coach - Complex Claims


Company : Suncorp Group


Location : Sydney, New South Wales


Created : 2025-07-08


Job Type : Full Time


Job Description

Join to apply for the Technical Coach - Complex Claims role at Suncorp New Zealand5 days ago Be among the first 25 applicantsJoin to apply for the Technical Coach - Complex Claims role at Suncorp New ZealandJoin a leading Australian insurer in an award winning claims teamBe part of a dynamic and inclusive team that values your contributionsOpportunity to shape the future of claims management and customer outcomes across a diverse and complex product suiteBrisbane, Sydney or Melbourne location12 month roleJoin a leading Australian insurer in an award winning claims teamBe part of a dynamic and inclusive team that values your contributionsOpportunity to shape the future of claims management and customer outcomes across a diverse and complex product suiteBrisbane, Sydney or Melbourne location12 month roleWe are seeking a passionate and experienced insurance professional to join our Commercial Claims team. In this pivotal role, you will work closely with the team leader and technical specialists in training, coaching, mentoring, and uplifting capability in managing claims across specialist products such as Property Liability, Major Loss, Events and Construction. Your expertise will directly contribute to our strategic goal of enhancing technical decision-making capabilities while fostering the core competencies of the future.What Youll DoDeliver tailored coaching and training programs based on insights from quality reviews, complaints processes, and customer feedback to enhance individual and team performance.Collaborate with frontline leaders and technical specialists to develop and implement performance and development plans focused on technical excellence.Design and integrate processes and learning frameworks that align with Commercial Claims business objectives, ensuring long-term effectiveness and sustainability.Conduct capability reviews with senior claims officers, providing actionable insights for continuous improvement.Leverage subject matter expertise to deploy appropriate learning strategies, minimizing operational disruptions while maximizing impact.What Youll BringClaims Management experience is mandatory (ideally Commercial Claims experience)Regulatory Risk and Compliance experience is desirableComplaints handling experience is desirableA focus on uplifting claims decision-making and enhancing customer outcomes through innovative coaching and mentoringAdvanced knowledge of general insurance principles and the end-to-end claims processExcellent communication and interpersonal skills, with the ability to convey complex information clearly.What We Can OfferDiscounts and offers on a range of retail favourite stores as well as insurance productsGive back to our communities with payroll giving, donation matching and paid volunteer leaveInvest in your brighter future with ongoing study support and career development programs; andPrioritise your work/life balance with our robust employee assistance program and dedicated employee councilEmployee benefits | Suncorp GroupSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionFinance and SalesIndustriesInsuranceReferrals increase your chances of interviewing at Suncorp New Zealand by 2xSign in to set job alerts for Claims Technician roles.Claims Specialist - Claims and Workplace HealthSydney, New South Wales, Australia 6 days agoClaims Coordinator/ Claims Assistant rolesBaulkham Hills, New South Wales, Australia A$60,000.00-A$75,000.00 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoInjury & Claims Lead (Reporting) - 12-Month Fixed TermSydney, New South Wales, Australia 1 month agoParramatta, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoExpressions of Interest - Suncorp Home Claims - On Road & Desktop Assessors & Building CoordinatorsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoExpressions of Interest - Suncorp Home Claims - On Road & Desktop Assessors & Building CoordinatorsExpressions of Interest - Suncorp Home Claims - On Road & Desktop Assessors & Building CoordinatorsSydney, New South Wales, Australia 3 days agoClaims Paralegal - Financial Services - Suit Law Graduate - FT - 2 month ContractSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoComplex Claims Examiner, Property & EnergySydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoWere unlocking community knowledge in a new way. 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