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Join to apply for the Call Centre Agent role at SG Fleet AU1 week ago Be among the first 25 applicantsJoin to apply for the Call Centre Agent role at SG Fleet AUGet AI-powered advice on this job and more exclusive features.About The Role..This position is responsible for answering all general enquiries from Novated Drivers in relation to existing novated leases received via the queue or email, in a timely and accurate manner. This includes liaising with internal departments and external customers to provide an effective resolution to customer queries.About The Role..This position is responsible for answering all general enquiries from Novated Drivers in relation to existing novated leases received via the queue or email, in a timely and accurate manner. This includes liaising with internal departments and external customers to provide an effective resolution to customer queries.Tasks And Responsibilities..The major responsibilities of this position include but are not limited to:Thoroughly and efficiently respond to novated drivers phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiryMaintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedureAbility to retain a high level of technical information to respond accurately to complex customer enquiriesProcess customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customerTake ownership of personal development and customer service core competenciesWork effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer''s satisfaction levelsSKILLS AND EXPERIENCE..Previous experience in a customer service inbound call centerGood communication skills both written and verbal, ability to communicate at all levelsAbility to resolve problems through to complete resolution in a timely, effective mannerStrong organisational and prioritisation skillsWHO WE AREWe are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.OF OUR PERKS INCLUDERecharge and relax with up to four extra days of leave each year. We call them Wellness daysWe offer industry leading 20 weeks paid parental leaveSave plenty with vehicle salary packagingMonetary service milestone awardsRecruitment referral bonusDiscounted mobility products and servicesCareer progression opportunities (over 25% of our vacancies get filled internally!)Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and moreTwo paid volunteer days each year to give back to causes that matter to youHealth and wellbeing support including a subsidy and an innovative Employee Assistance ProgramWhat''s Next..We''d love to hear from you if you''re ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application ''close'' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceReferrals increase your chances of interviewing at SG Fleet AU by 2xSign in to set job alerts for Call Center Representative roles.Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$80,000.00-A$90,000.00 3 days agoParramatta, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 18 hours agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 day agoPyrmont, New South Wales, Australia A$65,000.00-A$72,000.00 1 month agoNorth Ryde, New South Wales, Australia 17 hours agoSydney, New South Wales, Australia 2 weeks agoRegional Customer Service & Client Relations SpecialistSydney, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 5 hours agoSydney, New South Wales, Australia 3 hours agoChatswood, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoDarlinghurst, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoFrenchs Forest, New South Wales, Australia 1 day agoPart-Time Night Gaming Customer Service All Rounder Blacktown NSW 2148Blacktown, New South Wales, Australia 5 hours agoSydney, New South Wales, Australia 2 weeks agoLidcombe, New South Wales, Australia 4 hours agoNorthmead, New South Wales, Australia 1 week agoCustomer Service All Rounder Blacktown NSW 2148Blacktown, New South Wales, Australia 3 days agoNorth Sydney, New South Wales, Australia 6 days agoCustomer Service Specialist - Car Seat InstallerSydney, New South Wales, Australia A$33.00-A$36.00 7 hours agoWere unlocking community knowledge in a new way. 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