Add expected salary to your profile for insightsIn thisrole, you will act as a frontline troubleshooter, providing excellent salesskills and resolving issues to customers over the phone or email. You will helpbuild positive customer relationships with Aidacare by offering an exceptionalfirst impression, with superior administration skills and stellar customersupport.Role Title: Customer Service RepresentativeLocation: Cardiff NSWbranchHours: Monday Friday, Full Time PermanentReporting: Branch ManagerEssential Skills & QualificationsPrevious customer service orindustry experience preferred, but not essentialAdept at navigating computer systemsto manage customer interactions and recordsAbility to analyse situations andthink critically to find solutions to customer issuesExcellent verbal and writtencommunication skillsAbility to remain composed in afast-paced work environment and under pressureDuties & ResponsibilitiesResolve customer issues and concernsin an efficient mannerLearn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experienceAssist customers with accurate andtimely order placement, tracking, and processingFoster strong and positiverelationships with customers to encourage loyalty and repeat businessProvide excellent customer service overthe phone and on emails making a great first impression in every caseEmployee discounts on Aidacarehealth equipment products and servicesQuarterly incentive schemeEmployee Assistance Program tosupport mental wellnessBenefits package includes discountsfor retail, insurance, gym and moreComprehensive training program toequip you with the necessary skills and knowledgeHow to applyPlease submit your application by clicking "ApplyNow".Join our team at Aidacare and help us create memorableexperiences for our valued customers!About the companyAidacare is one of the leading players in theHealthcare Equipment Industry, we pride ourselves on our commitment toexcellence, innovation, and customer satisfaction. Aidacare has 1,300 staff andover 90 locations across all states and territories in Australia.About the roleIn thisrole, you will act as a frontline troubleshooter, providing excellent salesskills and resolving issues to customers over the phone or email. You will helpbuild positive customer relationships with Aidacare by offering an exceptionalfirst impression, with superior administration skills and stellar customersupport.Role Title: Customer Service RepresentativeLocation: Cardiff NSWbranchHours: Monday Friday, Full Time PermanentReporting: Branch ManagerEssential Skills & QualificationsPrevious customer service orindustry experience preferred, but not essentialAdept at navigating computer systemsto manage customer interactions and recordsAbility to analyse situations andthink critically to find solutions to customer issuesExcellent verbal and writtencommunication skillsAbility to remain composed in afast-paced work environment and under pressureDuties & ResponsibilitiesResolve customer issues and concernsin an efficient mannerLearn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experienceAssist customers with accurate andtimely order placement, tracking, and processingFoster strong and positiverelationships with customers to encourage loyalty and repeat businessProvide excellent customer service overthe phone and on emails making a great first impression in every caseBenefitsEmployee discounts on Aidacarehealth equipment products and servicesQuarterly incentive schemeEmployee Assistance Program tosupport mental wellnessBenefits package includes discountsfor retail, insurance, gym and moreComprehensive training program toequip you with the necessary skills and knowledgeHow to applyPlease submit your application by clicking "ApplyNow".Join our team at Aidacare and help us create memorableexperiences for our valued customers!About the companyAidacare is one of the leading players in theHealthcare Equipment Industry, we pride ourselves on our commitment toexcellence, innovation, and customer satisfaction. Aidacare has 1,300 staff andover 90 locations across all states and territories in Australia.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Aidacare is one of Australia''s largest Healthcare Equipment and Service providers.Since 1987 our business has been assisting Australians in the Hospital; Residential Aged-Care; Home & Community Care; and Rehabilitation sectors.Aida is the Latin word for helper from which the English word Aid is derived. AIDA is also a sales acronym for Attention, Interest, Desire & Action describing a simple four-step process for serving our customers.Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands throughout Australia. That''s why you''ll find us on most Government Healthcare Equipment Contracts and private organisations.Aidacare is one of Australia''s largest Healthcare Equipment and Service providers.Since 1987 our business has been assisting Australians in the Hospital; Residential Aged-Care; Home & Community Care; and Rehabilitation sectors.Aida is the Latin word for helper from which the English word Aid is derived. AIDA is also a sales acronym for Attention, Interest, Desire & Action describing a simple four-step process for serving our customers.Our focus on product quality and ongoing services & support has made Aidacare & Aspire trusted brands throughout Australia. That''s why you''ll find us on most Government Healthcare Equipment Contracts and private organisations.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Customer Service Representative #J-18808-Ljbffr
Job Title
Customer Service Representative