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Coordinator Customer Support - MelbourneJoin to apply for the Coordinator Customer Support - Melbourne role at Textron AviationCoordinator Customer Support - Melbourne1 month ago Be among the first 25 applicantsJoin to apply for the Coordinator Customer Support - Melbourne role at Textron AviationGet AI-powered advice on this job and more exclusive features.Job Summary:This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, quote, procurement, and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers.Job Summary:This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, quote, procurement, and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers.Job Responsibilities:May be responsible for additional TAPD activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those TAPD areas upon their return.After hours monitoring of customer accounts for PAR status. Perform release verification per accounting flow chart.Help setup freight forwarder for international customers with customer account team.Responsible for training and guiding Sales CoordinatorsCoordinates tie-in between 1st shift and off shift coordinators to ensure AOG orders are being monitor and meeting shipping timeline.Review current training programs and process and work to improve and streamline processProvide daily activity report to the managers.Communicate/collaborate with the customer to identify and prioritize training needs.Provide quality standards training to employees.Identify and initiate training resulting from workmanship related issues.Education and Experience:Requires high school education or equivalent plus general knowledge of aircraft parts and blueprint reading.5+ years of relative aftermarket, customer service, or manufacturing experience required.Aircraft experience is beneficial.SAP experience preferred.Qualifications:Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals.Must have a working knowledge of US export/import regulations and trade agreements.The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, youll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members now and in the future, beginning day one. Your success is our success.Recruiting CompanyTextron AviationPrimary LocationAustralia-Victoria-MelbourneJob FieldProduct SupportScheduleFull-timeJob LevelIndividual ContributorJob TypeStandardShiftFirst ShiftJob Posting05/06/2025, 10:42:36 PMSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesAviation and Aerospace Component ManufacturingReferrals increase your chances of interviewing at Textron Aviation by 2xSign in to set job alerts for Customer Support Coordinator roles.Melbourne, Victoria, Australia 3 days agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month agoCustomer Experience Specialist - ServicesMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$75,000.00-A$80,000.00 2 weeks agoFootscray, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia A$74,360.00-A$74,360.00 2 weeks agoSouthbank, Victoria, Australia 3 weeks agoCaulfield South, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoCustomer Service Officer (Scheduling/Rostering)Bundoora, Victoria, Australia 3 weeks agoCustomer Service - Accounts Administration Melbourne - Northern SuburbsMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoCremorne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia A$65,000.00-A$75,000.00 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoClient Services Administrator Port MelbournePort Melbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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