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6 days ago Be among the first 25 applicantsGuest Service Agent 6 Month Contract Term - Hervey Bay, QldAbout The RoleAs a Guest Service Agent, you will be the first point of contact for our valued guests, ensuring their journey to and from K''gari (Fraser Island) is seamless and enjoyable. The role includes providing exceptional customer service, handling reservations, and assisting guests with inquiries.You will be based at Sealink''s mainland office, working with a dynamic team at River Heads. This is a part-time 6-month contract role with potential extension. Working hours are 7am - 4pm, 3-4 days weekly, including some weekends, across a 14-day roster.We seek someone local to Hervey Bay who can deliver outstanding customer service and work professionally and efficiently.Key ResponsibilitiesGreet and assist guests with inquiries.Handle reservations, ticketing, and check-in procedures.Provide information about Fraser Island attractions and activities.Address guest concerns promptly.Collaborate with team members for smooth operations.Manage phone calls and guest check-ins.Assist with coordinating bus and guest arrivals.Obtain and process guest registration information accurately.Skills, Qualifications & ExperienceExceptional time management skillsExcellent communication and interpersonal skillsExperience in a similar rolePositive attitude and passion for customer serviceStrong computer skillsThe Benefits - Conditions Apply$1000 annual SeaLink employee travel allowanceFree Island 4WD bus toursFree ferry transfers to/from the islandIn-house training and career development opportunitiesDiscounts on SeaLink products and servicesHow to ApplyClick APPLY to submit your application, including your resume and a cover letter explaining why you''re the best fit for the role.We support diverse talents and promote inclusive employment opportunities, fostering a workplace free from barriers.About UsK''gari is a UNESCO World Heritage-listed island off Queenslands coast, the world''s largest sand island, featuring rainforests, freshwater lakes like Lake McKenzie and Lake Wabby, and stunning beaches. SeaLink K''gari is part of SeaLink Marine & Tourism, a leading Australian marine and tourism company with multiple brands and operations across Australia and internationally. We are committed to supporting communities and delivering memorable experiences.SeaLink Marine and Tourism is part of the Kelsian Group, Australias largest multi-modal transport and tourism operator, with services in Australia, the USA, Singapore, London, and the Channel Islands.Seniority levelEntry levelEmployment typeContractJob functionOtherIndustriesTravel Arrangements #J-18808-Ljbffr