Who We AreAs Australias leading construction, property, and finance group, ABN Group operates across Victoria and WA through trusted brands like Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and BuildLab. Were proud to help Australiansfrom first homebuyers to luxury clientsrealise their dream of home ownership.Why Youll Love Working With UsCompetitive salary plus exclusive product discountsGenerous parental leave and employee wellbeing programsRecognition and reward programsLearning and career development opportunitiesSupportive, social team culture led by transparent, approachable leadersOpportunities to give back through volunteeringAbout the RoleBe part of our fast-paced Greenfields team, responsible for 65% of preconstruction projects across Victoria. This customer-focused role is all about managing the journey from sales acceptance to construction start. Youll coordinate job progress, communicate with customers and internal stakeholders, and ensure the experience is seamless and positive.Key Responsibilities include:Manage a portfolio of Homebuyers Centre or Boutique Homes customers during the preconstruction phasePrepare and deliver contracts within agreed timeframesCoordinate workflows and proactively move jobs forwardCommunicate clearly with customers and stakeholders to align timelines and expectationsNavigate challenges with professionalism and positivityWhat You BringPassion for helping customers achieve home ownershipStrong communication and relationship-building skillsAbility to thrive under pressure and find solutionsA keen eye for detail and accuracyCollaborative mindset and a great sense of humourABN Group is for EveryoneWe celebrate diversity and foster an inclusive environment where everyone belongs. Were an equal opportunity employer and encourage applications from people of all backgrounds.Applicants must have the right to live and work in Australia. #J-18808-Ljbffr
Job Title
Customer Experience Coordinator