Job Title

A new transformational adventure awaits youHow does 5 weeks leave per year, an impactful career that youll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?As one of Forbes 2024 Worlds Best Employers and Fortune''s World''s Most Admired Companies for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.This exciting adventure will drive positive impact towards our vision to be Australias leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planetread on!Lets create a brighter future together, lets make a difference It''s important to know, what you do matters. At Zurich, we don''t just cover, we care.We have multiple exciting UX/Product Designer opportunities available, reporting to the Head of Design.In these roles, you will be part of a vibrant, agile team who use a human-centred design approach to design & support the implementation of exceptional experiences for our customers, partners, advisers, brokers, and employees across the Zurich business. You will work in multidisciplinary teams as the champion of the customer voice, driving a deep understanding of our customers and partners for insight-led decisioning on solutions that meet their needs As a key member of the CX chapter, you will work with other UX and CX designers along with the Head of Design to hone your technical design craft and contribute to a culture of continuous learning and best practice development in design methodologies. This includes liaising with our regional and global CX communities across Zurich.Your key responsibilities will include:Understanding customer needs and business requirements to redesign and optimise priority digital experiences and processes in an agile environmentDiscovery research, covering primary qualitative/quantitative design research planning, facilitation, and analysis, as well as trends analysis, best practice and competitive scansCurrent state journey mapping to identify pain points and moments of truth, exploring viable solutions and features for experience upliftDeveloping UX strategies and visions for key customer experiences/effectively communicating those visions, concepts, and ideas to non-design stakeholders, contributing to clear product roadmaps from MVP to visionDesigning interactions and features aligned with insights; creating user flows and wireframes that reflect an understanding of user needs and platform-specific interaction patternsDeveloping intuitive and meaningful information architecture, including relevant navigation and logical IA schemas to reduce friction and create seamless user journeys Important to your success - Unlock your potential5+ years experience in UX/Digital Product Design rolesStrong working knowledge of UX/UI best practices for web and app design with strong skills in wireframing and progressing from low fidelity prototypes to full fidelity UI prototypes for development teamsA customer-led mindset, with experience building empathy with end users through research to understand their needs, pain points and jobs to be done, and the ability to move quickly from insight to actionSolid knowledge of end-to-end design process and methodology, with the ability to effectively define, plan and prioritise design work to be doneStrong analytical skills to develop measurement frameworks to track impact of design, and use data to drive design decisionsExcellent communication and influencing skills with the ability to effectively engage non-design stakeholders along the design process including communicating your ideas with sketches, user flows, prototypes, presentations or journeysA curiosity for new technologies and emerging digital experience trends that drives you to be at the forefront of new innovations and best practices designing with AI.Belong. Zurich is here to support youThere are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carers leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employeesAccess programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portalGrow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individualityWork with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your roleGlobal mobility opportunities across more than 200 countries worldwideVolunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your dayWe plant a tree for every new employeeNot to mention our various employer of choice awards/memberships WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity to name a few.We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure ! #J-18808-Ljbffr