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Join to apply for the Customer Support Consultant role at Forward Ability Support5 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Consultant role at Forward Ability SupportJoin a Not for Profit who will provide you full training to be successful in your roleFull Time - 4 day work week with Hybrid work (2 days WFH)Access to salary packaging benefits - increase your take home payJoin a Not for Profit who will provide you full training to be successful in your roleFull Time - 4 day work week with Hybrid work (2 days WFH)Access to salary packaging benefits - increase your take home payAbout UsForward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are looking for people who take pride in their work and are committed to excellence.BrightSky Australia is the social enterprise of Forward Ability Support and services the ageing and disability sector with medical consumables and equipment across Australia to the home, businesses and government. All profits go towards supporting Forward''s community programs.About The RoleAre you passionate about providing exceptional customer service? Join our Customer Support Team as a Call Centre Agent and make a meaningful impact! In this highly fulfilling role, you will:Be the first point of contact for customer inquiries via phone and emailOffer empathetic support and guidance during phone interactionsUtilise First Call Resolution to ensure our customers receive outstanding serviceThis role is a fantastic opportunity to work Full Time with a unique 4-day work week. Your hours will be 7:30am-5:30pm with a Rostered Day Off on Wednesday OR Thursday, your RDO will be confirmed after onboarding.To help you get started, youll initially work 8:30am-4:30pm Mon-Fri for a 1-month training period at our Newington office. Once youre up to speed, youll transition to our 4 day work week with the opportunity to WFH 2 days a week.About YouWe are seeking individuals with a genuine passion for customer service and a love for helping people. If youre resilient, have a positive attitude, and thrive in a fast-paced environment, we want to hear from you. Reliability and a strong work ethic are key.Experience with disability and related health products is a plus, but if youre keen to learn, thats great too!What Were Looking ForWe are ready to support the right candidate to excel in this role. Ideally, you should have:Genuine and exceptional customer service skillsStrong verbal and written communication abilitiesHigh attention to detailProven problem-solving and critical-thinking capabilitiesAbility to work independently while contributing to team goalsA collaborative mindsetConfidence in working across multiple screens and systemsPrevious experience in a contact centre or the health space is highly desirableWillingness to complete a National Police Check, NDIS Worker Screening Check, and pre-employment health questionnaireThis opportunity is only suitable for candidates with full Australian Work Rights***Internal applicants of Forward and BrightSky must inform their current Manager of their intention to apply for a role before submitting their application*Desirable But Not EssentialProficiency in Microsoft Suite, Zendesk, and SAPUnderstanding of the disability sector or experience living with a disabilityWhy Join Forward and BrightSky?At Forward And BrightSky, Your Work Has Purpose. Were a Passionate Team Driven By a Shared Visionto Create a Brighter, More Inclusive Future For The Spinal Cord Injury Community. When You Join Us, Youll ExperienceMeaningful Impact: Be part of a for-purpose organisation where your contributions truly make a difference, supported by leaders and teams aligned with a common goal.Flexible Work Options: Enjoy hybrid working arrangements with the ability to work from home 23 days per week, depending on your role.Attractive Salary Packaging: Access generous Not-for-Profit benefitsup to $15,900 in general living expenses and $2,650 for meals and entertainmentto reduce your taxable income and boost your take-home pay.Great Locations: Work from our Newington office or Ferguson Lodge in Lidcombeboth well-connected by public transport and offering convenient parking.Employee Wellbeing Support: Benefit from our Employee Assistance Program, offering professional counselling and wellbeing resources for you and your immediate family.Extra Leave Benefits: As a permanent employee, youll receive 2 days of paid Forward Leave annually, 4 weeks of paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.If youre ready to take on this rewarding role and contribute to our team, apply now!Forward Ability Support is an Equal Employment Opportunity (EEO) employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a Nationally Coordinated Criminal History Check and pre-employment health assessment.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesMedical Equipment ManufacturingReferrals increase your chances of interviewing at Forward Ability Support by 2xGet notified about new Customer Support Advisor jobs in Newington, New South Wales, Australia.North Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 4 weeks agoCustomer Service Representative @ health techSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 3 weeks agoSurry Hills, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoWetherill Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$65,000.00-A$70,000.00 4 weeks agoEveleigh, New South Wales, Australia 4 days agoCustomer Service Consultant (all genders)Parramatta, New South Wales, Australia 1 week agoClient Care Advisor | Full-Time | SydneySydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoClient Success Officer (12 Month Parental Leave Cover)Sydney Olympic Park, New South Wales, Australia 1 week agoCustomer Service Representative (Superannuation)Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$80,000.00-A$90,000.00 4 days agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia A$60,000.00-A$70,000.00 1 day agoCustomer Care Coordinator, Australia & New ZealandSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoWere unlocking community knowledge in a new way. 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