Job Title

4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Client: Top 50 Deloitte fastest growing businesses in Australia!Location: Hybrid CBD SydneyThis isnt just another customer service gig. This is your foot in the door to one of the fastest-growing eComm education platforms around, and the launchpad to bigger, better roles across our Member Success and Growth teams.Were on the hunt for a sharp, organised, fast-moving human who can jump into the chaos, sort the signal from the noise, and help us make sure no member ever gets left behind.What Youll Do Youll be the heartbeat of our community support team, ensuring no member ever slips through the cracks and every moment with us feels supported, clear, and seamless.You''ll offer comprehensive internal support to ensure members achieve their business objectives. Engage in member-facing activities across diverse platforms, ensuring timely and effective assistance. Navigate various business models, platforms, and systems, requiring attention to detail, precise communication, and adept systems thinking.ResponsibilitiesInformation Systems/ReportingReview click up and ensure all clients are getting appropriate attention with assistance from the coaching team.Organize all member information in an efficient manner.Ensuring no members are being forgotten about.Community EngagementLooking after the skool platform engagementReply to member posts within 24 hoursDirect people to appropriate resources and training. Attending CallsRun the reception area during the daily coaching calls.Attend all of the theme calls to support coaches and presenters with community needs.Attend onboarding calls to meet new members and support coaches.Meta SupportKeep track of all ongoing tickets for members with meta support issues.Lead all communication between Meta and members.Inbox SupportSupport member support manager with all inbox related tasks.Organizing and scheduling 1:1 coaching calls with coaches.Excellent written and verbal communication skillsExcellent attention to detailHelpful and supportive spirit.Professional attitude and presentation.Excellent organizational and administration skills.A proactive and flexible approach to workAccess to high speed internetPrior knowledge of Zoom and Skool a bonusSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesBusiness Consulting and ServicesReferrals increase your chances of interviewing at fracTA by 2xGet notified about new Support Coordinator jobs in Sydney, New South Wales, Australia.Northmead, New South Wales, Australia 1 week agoPyrmont, New South Wales, Australia A$65,000.00-A$72,000.00 1 month agoSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoExecutive Assistant and Project CoordinatorSydney, New South Wales, Australia A$80,000.00-A$90,000.00 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoAdministration Officer - Non Clinical AssessorAdministrative Officer (Level 1) - Intensive Care ServiceRegional Customer Service & Client Relations SpecialistSydney, New South Wales, Australia 3 weeks agoDarlinghurst, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoAdministrative Officer (Level 3) - Operating TheatresMedical Workforce - JMO Administrative Officer (AO5)Randwick, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 5 months agoMillers Point, New South Wales, Australia 6 months agoExecutive Assistant @ leading fashion marketplaceMillers Point, New South Wales, Australia 1 month agoHtrak System Administrative Officer (Level 6)Outpatient Services Administrative Officer Level 3, Ambulatory Care Business Unit (ACBU)Millers Point, New South Wales, Australia 2 days agoPatient Registration Officer (Administrative Officer Level 3) - virtualADULTS Service - RPA Virtual HospitalSydney, New South Wales, Australia 2 days agoParramatta, New South Wales, Australia A$125,693.00-A$138,510.00 5 days agoSt Leonards, New South Wales, Australia 1 week agoSenior Administration Officer, Corporate Support Service OperationsSt Leonards, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr