Job Title

Delivering exceptional customer service, you will be the welcoming first point of contact for all staff, visitors and most importantly our families.04th July, 2025Are you a friendly, organised, and proactive individual with a passion for delivering exceptional customer service? St Basil''s Homes is seeking a Permanent Part-time Administration Assistant to be the welcoming face of our St Peters facility!This is more than just an administrative role - it''s an opportunity to make a meaningful impact on the lives of our residents and their families.What youll do:As the first point of contact for staff, visitors, and most importantly, our families, you''ll:Provide high-quality administrative support services (including rostering support for site)Deliver exceptional customer service by promptly and courteously addressing phone, email, and in-person inquiries. Efficiently direct calls to the appropriate departments, ensuring a seamless experience for all.Maintain professional presentation of the main reception area, ensuring it is warm and welcomingRespond promptly to telephone and in-person inquiries, guiding family members and visitors when they arrive.Liaise with family members, visitors, contractors and various staff membersAssist with general administration tasks and special projects as required.04th July, 2025Are you a friendly, organised, and proactive individual with a passion for delivering exceptional customer service? St Basil''s Homes is seeking a Permanent Part-time Administration Assistant to be the welcoming face of our St Peters facility!This is more than just an administrative role - it''s an opportunity to make a meaningful impact on the lives of our residents and their families.What youll do:As the first point of contact for staff, visitors, and most importantly, our families, you''ll:Provide high-quality administrative support services (including rostering support for site)Deliver exceptional customer service by promptly and courteously addressing phone, email, and in-person inquiries. Efficiently direct calls to the appropriate departments, ensuring a seamless experience for all.Maintain professional presentation of the main reception area, ensuring it is warm and welcomingRespond promptly to telephone and in-person inquiries, guiding family members and visitors when they arrive.Liaise with family members, visitors, contractors and various staff membersAssist with general administration tasks and special projects as required.What you will bring to the role:A compassionate and empathetic approach to residents and their families.An appreciation and understanding of cultural diversity3 to 5 years of experience in a similar administration or customer service role (aged care or healthcare experience is highly desirable).Proficiency in Microsoft Office programs and the ability to learn various other systems (e.g., quality management systems, databases, and rostering systems).Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.The ability to handle sensitive and confidential information with discretion.A flexible approach to work with a self-motivated work style.Availability to work weekends (essential)It would be helpful if you:Have a relevant qualification in Business Administration, or a related field.Have experience working in Aged Care or with elderly residentsWhy Join St Basils?At St Basils, we dont just offer jobswe provide meaningful careers where your contributions will truly make a difference. When you join our team, youll enjoy:Generous not-for-profit salary packaging benefits, helping you maximise your take-home pay.Afamily-friendly environmentwith a supportive and collaborative team culture.Opportunities forprofessional development and career growthThe chance to work in apurpose-driven organisation, where your creativity and communication skills help shape meaningful connections and engagement every day.How to Apply:If you are interested in this exciting opportunity, please submit your resume and a cover letter outlining:your relevant experience and qualificationswhat motivates you to apply for this roleIf you would like to arrange a confidential discussion regarding the role, please emailcareers@stbasils.com.auApply For Job #J-18808-Ljbffr