Job Title

3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionDXC Technology (NYSE: DXC) is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The companys technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technologyJob DescriptionDXC Technology (NYSE: DXC) is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The companys technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technologyWe are looking for Service Desk Analysts to join the team. There a number of different roles with different expertise.ResponsibilitiesWorking from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).Begin to proactively assist customers to avoid or reduce problem occurrence.Work is often reviewed by Supervisor or Team Lead.Education And Experience RequiredHigh school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.Knowledge And SkillsArticulate in excellent written and verbal communication skills.Experience in customer facing role either remote or face to face.Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.Demonstrated problem solving skills.Accuracy in data entry.Excellent fluency in language to be supported.Experience in a phone based remote role, e- support, e-chat, or similar.Familiarity with computer technology.Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.Please note: You must have unrestricted work rights in Australia. If you have a security clearance, please make mention in your resume and the screening questions.We are an Equal Opportunity EmployerDXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at DXC Consulting & Engineering Services by 2xSign in to set job alerts for Service Desk Analyst roles.Adelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 5 days agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 3 days agoProduct and Support Specialist - FlextoolAllenby Gardens, South Australia, Australia 2 months agoCustomer Service Sales and Technical SupportSt Marys, South Australia, Australia 2 weeks agoAGSVA Cleared Non-Technical Project Management & Support (Adelaide) - EOIAdelaide, South Australia, Australia 1 week agoAGSVA Cleared Technical Project Management & Support (Adelaide) - EOIAdelaide, South Australia, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr