Job Title

We are a cloud-based service helping people have the best possible experience when buying a vehicle. We do this with a combination of web portals, APIs, reporting and analytics services for customers. Specialising in rich data for prestige cars at the top end of the automotive industry, we have proven to be a highly valued service to our existing customers and are growing fast as a result.We believe in connectedness not just between people, but also in how we go about helping our customers succeed. By bringing businesses, services and data together, we are creating a seamless experience that far outweighs the sum of its parts. The same is true for our people: the best solutions happen when putting people first, empower them to collaborate and tackle hard problems together.Our future is bright, and we need the help from the best and brightest to help us scale with the strong demand!The RoleAs an Operations Engineer in SNOOP, you will take on the challenge to improve the experience for millions of people when buying a vehicle. Were already achieving some of it by integrating car manufacturers, dealers and finance companies, but we have a long way to go. Thats where you come in: we believe in empowering our people to deliver value in ways that nobody thought of before, innovating daily on behalf of customers.As a SNOOP Operations Engineer, you will have end-to-end ownership of data operations, from identifying the biggest bottlenecks that need removing, to empowering the team around you to complete complex tasks quickly with the help of the magic you create. Being part of the Frontline Teamyou will also handle support cases, understand customer problems, propose solutions and above all look to simplify and automate the teams operational procedures.More specifically, in this role you willown the area of data operations, continuously reducing the effort and lead time for recurring operational activitiestake complex and tedious tasks and turn them into scripts/tools that anyone in the team can understand and useinteract with SNOOPs customers to resolve their requestswork with legacy systems, intermediate data management in MS SQL Server, and provide insights to help define future API-driven data operations serviceseliminate, simplify, and automate repetitive tasks, using scripting languages such as Bash and Pythonwrite clear and concise runbooks / SOPs for the rest of the teamraise the operational bar around SLAs, incident/ticket management, escalations etcwork with software engineers as a customer of our next-generation serviceshelp migrate data to new systemsIn SNOOP we ask a lot of our engineers, which is why we give so much in return. In addition to a competitive salary, we also have some additional perks:Dress: Wear anything you like to the office and be as comfortable at work as you are in your own home (with guests of course :) ).Flexibility: Although we want to spend as much time as possible together in the office, we also adjust for peoples preferences (both early birds and night owls) whenever possible.Location: Our office is in a central location, a short walk from Hyde Park and we often go for lunch runs/walks in the Botanic Gardens nearby.Wellness: We have an in-house gym with a shower for the more ambitious.Access to Industry Events and Discounts: From time to time the brands that we work with hold events and provide offers for their staff and suppliers. So, hold off on that car purchase for now you could find a great deal with SNOOP!RequirementsNot everyone can be an Operations Engineer in SNOOP. To be seriously considered for this role, you need to meet the following:Experience:3 - 5 years in a similar role involving data management and support operationsIndustry experience with SQL and scripting/documenting repetitive processesBackground:One ofBachelors degree in information technology or engineeringEquivalent ability to learn, reason, and communicate in writing from experienceSkills:Creating and improving operating procedures in a collaborative environmentAbility to maintain complex data sets with high degree of accuracyAbility to communicate verbally and in writing in a language that is understandable by peersCharacteristics:Strong focus on delivery of excellent customer experienceAutonomous and self-sufficient delivery when requiredAbility to deal with ambiguityStrong sense of curiosity and hunger for knowledgeMore About YouYouhave a strong focus on customer experience and take a proactive approach to understanding how it can be improved.are an operational superstar but may have had enough of 24/7 and irregular shifts/hours or prefer to be in a fast-evolving organisation.are an allrounder and generalist willing to work with advanced SQL scripting in the morning and some old Excel VBScript logic (or even some legacy MS Access) in the afternoon.are a data operations / SQL wiz with a bias for scripting of repetitive tasks.like to get things done, but not at the cost of poor quality: you write readable and maintainable code and documents for others to understand and follow.have worked in high-performance teams in the past and been seen to raising the bar in your group, while still earning trust from the people around you.are used to solving business problems (and not just technical problems) by talking to customers and stakeholders to understand what problems they need solved. You propose solutions and can explain trade-offs to non-technical team members to help them make the right decisions.can deliver autonomously when required but you help the team around you be the best they can be through close collaboration on designs, solutions, and documentation.have an innate sense of pride and ownership in everything you do and not afraid to dive in and do something youve never done before to get to job done.are deep into the detailed complexity and hands on every day, looking to continually learn, improve and grow through feedback from others.If this sounds like something for you, apply now!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at SNOOP by 2xGet notified about new Operations Engineer jobs in Greater Sydney Area.Sydney, New South Wales, Australia 3 weeks agoLidcombe, New South Wales, Australia 3 weeks agoMacquarie Park, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$120,000.00-A$150,000.00 4 days agoOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 2 weeks agoAlexandria, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoProject Engineer - Transport and CouncilGreater Sydney Area A$130,000.00-A$195,000.00 1 week agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$140,000.00-A$170,000.00 3 weeks agoWinston Hills, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 days agoDelivery Operations Manager, Uber Direct ANZParramatta, New South Wales, Australia 3 days agoOperations Manager - Ben & Jerry''s (Sydney CBD)North Rocks, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoFacilities Operations Centre (FOC) Engineer, AWSRenewable Energy Project Engineer - Octopus AustraliaOperations Shift Manager, Amazon LogisticsEastern Creek, New South Wales, Australia 1 hour agoGreater Sydney Area A$100,000.00-A$125,000.00 2 days agoParramatta, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. 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