Job Title

Youre an accomplished Product Manager, driven to deliver exceptional outcomesWere committed to delivering outstanding customer experiencesTogether we can achieve big goals and empower our customersSee yourself in the teamThe Manage and Own Crew looks after the in-life experiences for our home loan customers, including but not limited to value and loyalty creation, variation, retention, offset arrangements and departure. This role sits within the Retention Squad in Manage & Own.Do work that mattersReporting to a chapter lead and the Product Owner of the Retention Squad, the Product Manager, Retention will be responsible for developing and executing digital and commercial strategies to retain customers and reduce customer churn. This role requires a deep understanding of customer behaviour, strong analytical skills, and the ability to collaborate with cross-functional teams to deliver impactful retention deliverables.Key responsibilities include:Develop and implement comprehensive retention strategiesAnalyse customer data to identify trends, pain points, and opportunities for improving retentionDefine and prioritise retention initiatives based on customer insights and business objectivesUnderstand and represent the voice of the customer to ensure retention efforts are customer-centricMonitor and improve key touchpoints in the customer journey to encourage proactive retention strategiesTrack and analyse retention metrics to assess the impact of retention initiativesWork closely with stakeholders across Home Buying and distribution channels to execute on retention strategiesWere interested in hearing from people with:Previous product management experience, within financial service (required)Strategic mindset coupled with proven problem-solving skills to think differently about strategies to grow the portfolioStrong analytical skills with the ability to interpret complex data and translate into actionable strategies Experience in digital delivery is desirableA proven track record of delivery of high impact initiatives that increase customer retentionStrong influencing and stakeholder management skillsStrong planning and time management skills with the ability to deal with competing prioritiesExceptional communication and presentation abilities, capable of articulating ideas clearly and effectively to audiencesRisk Mindset All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.Whats in it for you?This role offers an excellent opportunity to broaden your skills and experience in Product Management. You will gain significant exposure to multiple teams within Home Buying and beyond, building knowledge in various areas.If you''re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you''ll need to apply through Sidekick to submit a valid application. Were keen to support you with the next step in your career.We''re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 12/07/2025 #J-18808-Ljbffr