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Join to apply for the Supply Chain Program Manager role at AmazonJoin to apply for the Supply Chain Program Manager role at AmazonGet AI-powered advice on this job and more exclusive features.DescriptionSupply Chain Program Manager - Delivery QualityDescriptionSupply Chain Program Manager - Delivery QualityWe''re looking for an exceptional Program Manager to lead delivery quality optimization across our Australian network. This is a high-impact role that will drive quality improvements affecting millions of customer deliveries while ensuring operational excellence across First, Middle, and Last Mile operations.Role ImpactYou''ll lead strategic quality initiatives focusing on:Optimizing delivery quality metrics including DEA, FDDS, and FTDSDeveloping comprehensive AU-wide quality measurement systemsLeading quality improvement programs across network touchpointsBuilding and maintaining relationships with key stakeholders across operationsImplementing data-driven solutions for systematic quality challengesKey ResponsibilitiesOwn and optimize end-to-end delivery quality metrics across the networkLead Weekly and Monthly Business Reviews (WBRs/MBRs) for quality performanceDevelop and implement quality contingency management strategiesCreate and maintain quality scorecards and reporting systemsPartner with Customer Service, First, Middle and Last Mile Operations Teams to align on quality expectations and resolution pathsDrive continuous improvement in key metrics through root cause analysisEstablish and track quality goals across operational departmentsLead cross-functional projects to enhance delivery accuracy and customer experienceWhat You''ll NeedStrong analytical skills with proven experience in metrics managementExcellence in stakeholder management across multiple operational teamsDemonstrated ability to translate data insights into actionable improvementsProven track record of leading complex quality initiatives in fast-paced environmentsAdvanced Excel skills and proficiency with data visualization tools (SQL skills a bonus)Experience in transportation quality management preferredBachelor''s degree in Supply Chain, Engineering, Business, or related fieldThis role offers the opportunity to directly impact customer satisfaction while optimizing quality processes across one of Australia''s largest delivery networks. You''ll work with diverse teams across First, Middle, and Last Mile operations to drive meaningful improvements in our delivery performance and customer experience.Basic QualificationsProfessional experience in either supply chain and logistics, transportation, operations, and/or e-commerce industries,Relevant program or project management experience in a similar role,Experience in working cross functionally with tech and non-tech teams,Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization,Ability to prepare, report and analyse large sets of data,Knowledge in Excel (Pivot Tables, VLookUps) at an advanced level and SQL at a medium level,Experience defining program requirements including using data and metrics to determine improvements,Knowledge of Tableau at an intermediate level (ability to create reports).Preferred QualificationsExperience in driving end to end delivery, and communicating results to senior leadership,Experience in driving process improvements,Completed Bachelors Degree from an accredited University.Acknowledgement Of CountryIn the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE StatementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.Company - Amazon Commercial Services Pty LtdJob ID: A2988067Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionDistribution, Supply Chain, and EngineeringIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Amazon by 2xSign in to set job alerts for Supply Chain Program Manager roles.Senior Manager/ Associate Director SCM & ProcuremetMelbourne, Victoria, Australia 2 weeks agoSenior Supply Chain Program Manager, Supply ChainMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 6 days agoSenior Manager Supply Chain Functional LeadMelbourne, Victoria, Australia 12 hours agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 20 hours agoWere unlocking community knowledge in a new way. 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