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Join to apply for the Senior Loyalty Program Manager role at Luxury Escapes1 day ago Be among the first 25 applicantsJoin to apply for the Senior Loyalty Program Manager role at Luxury EscapesLuxury Escapes is one of the world''s fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at ''insider'' prices.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Awarded as one of the ''Best Places to Work by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!We are now looking for a Senior Loyalty Program Manager who will be responsible for designing and executing a customer-centric loyalty strategy that drives acquisition, engagement, retention, and lifetime value. Acting as both program manager and proposition lead, this role owns the end-to-end delivery and optimisation of the loyalty program from strategic development and proposition design to execution, performance tracking, and continuous improvement.A key focus of the role is cross-functional collaboration and stakeholder management across all divisions, ensuring alignment to business goals and seamless integration of loyalty initiatives.You will be responsible for:Lead the end-to-end strategy, design, and execution of the loyalty program to drive retention, acquisition, engagement, and customer lifetime valueOwn and manage the loyalty program roadmap, ensuring timely delivery of initiatives through effective stakeholder engagement and cross-functional coordinationCollaborate with teams across Marketing, Commercial, Tech, Finance, and CX to evolve the loyalty proposition based on customer insights and market trendsUse segmentation and behavioural data to deliver targeted, personalised campaigns that enhance engagement and communicate key valueOversee program governance, resource planning, and KPI tracking to measure success, commercial impact, and ROIShape promotional strategies aligned to the loyalty proposition, offering input on pricing, incentives, and promotional mechanicsAnalyse program and campaign performance to identify optimisation opportunities and maximise effectivenessMonitor market trends and competitor activity to identify innovations and opportunities to strengthen the loyalty offeringDrive innovation through new technologies and platforms to future-proof and elevate the customer experienceEnsure compliance with data privacy and security regulations, maintaining transparency and trust in all customer interactionsWhat we are looking for:Experience in loyalty program development and management, ideally in digital, retail, travel, or consumer-facing sectorsProven ability to deliver loyalty programs and promotions that boost engagement, retention, and customer valueStrong project and program management skills, with a track record of leading cross-functional initiativesExperience shaping customer value propositions aligned with insights and commercial goalsDeep understanding of loyalty marketing, customer lifecycle strategy, and data-led decision-makingProficient in Excel, SQL, and statistical tools; strong analytical mindsetSkilled in customer segmentation, personalisation, and CRM/marketing automation platformsStrong communicator and collaborator, with the ability to influence at all levelsDemonstrated leadership in building and motivating high-performing teamsCommercially driven, with a focus on measurable results and ROIKnowledge of data privacy regulations and best practicesWhat''s in it for you?First-class health and well-being program, including breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.Fun and flexible working environment Friday afternoon onsite gatherings (wine included!) and monthly celebrations.Opportunity to experience the travel we sell through famils.A fun, dynamic environment with a collaborative team.Generous staff discount and birthday leave!If youre interested in the role but don''t check every box, apply anyway, wed love to hear from you.We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You''ll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.We are a 2025 Circle Back Initiative Employer, committing to responding to every applicantSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesTravel ArrangementsReferrals increase your chances of interviewing at Luxury Escapes by 2xGet notified about new Loyalty Program Manager jobs in Haymarket, New South Wales, Australia.Surry Hills, New South Wales, Australia 3 days agoSenior CRM & Lifecycle Marketing ManagerSydney, New South Wales, Australia 1 month agoDigital Marketing Manager |Remote | Lead with Purpose | Create Impact GloballySydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 days agoMacquarie Park, New South Wales, Australia 2 weeks agoGreater Sydney Area A$120,000.00-A$140,000.00 1 week agoMillers Point, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 20 hours agoEVT HQ - Senior Digital Marketing Manager - Campaigns & OperationsSydney, New South Wales, Australia 4 days agoCRM & Marketing Operations Manager @ Leading fintechSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSt Leonards, New South Wales, Australia 1 week agoSurry Hills, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$130,000.00-A$130,000.00 2 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoAccount Manager Incentive & Loyalty MarketingSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoBelrose, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoAssistant Brand Manager - Digital - 12 Month Fixed Term ContractChatswood, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 5 days agoNorth Sydney, New South Wales, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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