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Job Advertisement: Client Services Manager - NDISLocation: Hampstead Gardens, South AustraliaPosition Type: Full-timeNo. of Positions: 1Are you passionate about making a difference in the lives of individuals with disabilities? We are currently seeking a highly motivated and experienced Client Services Manager - NDIS to oversee and coordinate the delivery of high-quality support services to individuals living in SIL accommodations. The ideal candidate will play a crucial role in ensuring the well-being, independence, and satisfaction of residents while adhering to relevant standards and regulations.About Us:My Support My Way is a registered NDIS service provider in South Australia and Victoria. MSMW provides support to the individuals those who have multiple disability (Mental Health/ Challenging behaviour/ emotional regulation in common).Our clients also benefit from our mature approach to disability service provision through our Quality and Safeguarding Team which is responsible for driving a culture of industry best practice and compliance within the organisation, setting us apart from our competitors. The team provides specialist NDIS, psychological and legal compliance advice and support to our staff, managers, team leaders and support workers, ensuring that our clients best interest are at the centre of everything we do at all times and our service delivery is of the highest standards.Our highly trained, person-centered team is equipped with the necessary resources to fulfil our clients needs seamlessly. From the initial onboarding process to the delivery of our services, clients have a designated point of contact, ensuring continuity and personalised assistance at every step.We deliver these services with knowledge, experience, diligence and enthusiasm. Services include: Supported Independent Living Short Term and Medium-Term Accommodation Lifestyle and community Participation programsOur ValuesEverything we do at MSMW is underpinned by our values. These are:v Integrityv Growthv RespectAbout the RoleAs the Client Services Manager - NDIS, you will lead and oversee the delivery of high-quality, person-centred services to NDIS participants. Youll manage a team of support coordinators, care workers, and other service staff, ensuring compliance with NDIS Quality and Safeguards, and supporting clients to achieve their goals.Key Roles and Responsibilities:1. Client Relationship Management: Building and maintaining strong relationships with clients, their families, and other stakeholders, including support coordinators and plan managersService Delivery: Overseeing the delivery of NDIS-funded supports and services, ensuring they meet client needs and NDIS standards Ensure staff follow their position descriptions, qualifications, and the NDIS Code of Conduct Monitor staff performance, attendance, and ethics, and address concerns with the ServiceManager3. Participant Support & Advocacy: Support participants to achieve their goals and maintain their independence Ensure each participant has a current Individual Plan (IP) that aligns with their needs and aspirations Advocate for participants'' rights and ensure their voices are heard in decision-making. Facilitate participation in community activities and social connections.4. Compliance & Risk Management: Conduct regular audits of staff and property to ensure compliance with NDIS Quality and Safety Standards Oversee incident management processes and report any non-compliance or issues to themanagement Ensure staff work within their scope of competency and position descriptions.Address complaints, incidents, and feedback promptly and maintain accurate records.5. Manage Day to day Operations: Oversee day-to-day business operations Conduct regular property inspections and report maintenance needs Ensure participants are involved in managing their living environment where possible6. Communication & Reporting: Maintain clear communication with participants, staff, and stakeholders Submit regular reports, including participant progress updates and property audit findings Participate in team meetings and ensure staff attend scheduled supervisions7. Training & Development Identify training and skill development needs for staff and arrange relevant professional Stay informed about industry trends, best practices, and relevant legislative changes Participate in ongoing professional development opportunities to enhance managerial skills8. Service Coordination:Oversee the implementation of support plans, ensuring the delivery of services that promote residents'' independence and community inclusionCoordinate and monitor daily living activities, including personal care, meal planning, and recreational activities9. Compliance and Documentation:Ensure all SIL services comply with relevant regulations, including the National Disability Insurance Scheme (NDIS) standardsMaintain accurate and up-to-date documentation, including resident records, incident reports, and service delivery plansFoster effective communication with residents, their families, and support networks.Collaborate with external stakeholders, including health professionals and NDIS representatives11. Quality Assurance:Implement quality assurance measures to continuously improve service delivery and resident outcomes.Participate in internal and external audits to maintain high standards of care12. Budget Management:Manage the budget for the SIL program, ensuring efficient use of resources and financial sustainability13. Client Assessment and Planning: Conduct comprehensive assessments of residents'' needs, preferences, and goals Collaborate with residents, their support networks, and relevant professionals to develop personalized support plansEssential Qualifications & Skills: Proven experience working in the NDIS sector, with a solid understanding of NDIS funding, planning, and service delivery models Extensive networks and relationships with support coordinators, clients, providers, and other industry stakeholders Self-starter who likes to leave things better than the way you find them Excellent communication and negotiation skills Highly organised with exceptional attention to detail and the ability to manage multiple priorities Demonstrated experience in managing Supported Independent Living services Knowledge of NDIS regulations and standards Strong People and Interpersonal skills Ability to make sound decisions in a fast-paced environment Commitment to upholding ethical standards and promoting a person-centred approach Strong understanding of challenging behaviors and behaviour support plans Excellent communication, problem-solving, and interpersonal skills A compassionate, empathetic, and person-centered approach to support Valid Australian Drivers license and reliable transport Current NDIS Worker Screening Check and National Police Check Current Working with Children CheckKnowledge of Positive Behavior Support (PBS) principlesExperience working in a community-based or residential support settingAbility to engage meaningfully with clients to support their independence and well-beingWhat We Offer:Competitive Salary with the flexibility to suit your scheduleA supportive and collaborative work environmentThe opportunity to work closely with a dedicated team of professionals in the disability support sectorThe chance to make a real difference in the lives of individuals with disabilitiesIf you are passionate about making a positive impact and have the skills and experience to excel in this role, we encourage you to apply. Join us in empowering individuals with complex disabilities to live their best lives. Apply now!How to Apply:Please send your resume and a brief cover letter addressing your relevant experience and why you are interested in the position to [emailprotected]You can also apply using the link attached below:more information about the role or for any questions, feel free to contact Mr. Gaurav Chabra in our Recruitment team at 0406664118We are an equal-opportunity employer and encourage applicants from all backgrounds to apply!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a House Manager? Do you have a current NDIS Worker Screening Check? Do you have a current Working With Children (WWC) Check? Do you have a current Police Check (National Police Certificate) for employment? How many years of people management experience do you have? Have you worked in a role where you were responsible for budget management & forecasting? Do you have experience preparing work rosters?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Client Services Manager #J-18808-Ljbffr