Job Title

Job DescriptionWhy this role?Join a purpose-led, member-focused organisation that plays a unique role in the Tasmanian community. This newly scoped role will see you working across both CX and UX - shaping how members engage with services and digital platforms from first contact to long-term loyalty.Youll be a key player in a collaborative team driving service transformation, digital design, and loyalty innovation at scale - all with members at the heart.The OpportunityThis is a hybrid CX/UX role, ideal for someone who can zoom out to see the full customer journey and also zoom in to define user flows and interactions. Youll work closely with product, UI, data and digital teams to bring customer-centric ideas to life.In Your First 612 Months, YoullBe embedded in a cross-functional team redesigning a core member platform, helping build and prioritise a UX backlogTranslate data and insights into improved service journeysContribute to the development of a refreshed loyalty programHelp shape the voice of customer program and CX principles that influence the organisation broadlySupport digital and omni-channel design projects, including website improvements and marketing flowsKey ResponsibilitiesLead service design activities, including journey mapping, persona development and service blueprintsConduct user research and usability testing, translating insights into tangible design outcomesCollaborate with cross-functional stakeholders including UI designers, product managers, business analysts and digital teamsDesign low-fidelity prototypes, flows and UX documentation to guide UI executionPresent design recommendations to non-technical stakeholders in a clear, engaging wayChampion CX thinking across both digital and physical experiencesAbout YouYou may come from a UX, CX or Service Design background - whats key is that you bring a member-first mindset, strong collaboration skills and the confidence to move between strategy and delivery.Youll BringStrong experience in human-centred design and end-to-end experience designA track record of designing both digital and cross-channel customer experiencesStrong facilitation and storytelling skills to engage stakeholders and bring the customer voice to lifeHands-on proficiency with design and prototyping tools (e.g. Figma, Adobe XD)A collaborative mindset and adaptability to flex between agile, kanban and traditional ways of workingComfortable presenting back to the business and running design showcasesWorking Style & LocationPreference is for candidates based in Hobart, TasmaniaFlexible work arrangements are available, though regular in-office presence is important, especially during onboardingOpen to candidates in other Tasmanian locations if theyre able to commit to travel as neededPerks & BenefitsSalary up to $130,000 base + superFlexible working optionsEmployee benefits including discounted services and productsOpportunity to make a lasting impact in a values-led, community-connected organisationPurpose-driven mission and collaborative team cultureContact tania@theonset.com.au with your resume and portfolio and/or apply here if you think this could be a fit. #J-18808-Ljbffr