Job Title

Customer Feedback and Investigations OfficerCustomer Feedback and Investigations OfficerGet AI-powered advice on this job and more exclusive features.This range is provided by Busways Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$74,000.00/yr - A$74,000.00/yrDirect message the job poster from Busways GroupTalent Acquisition Coordinator at Busways Group Customer Feedback & Investigations Officer Full TimeReady for your next opportunity? Bring your investigative skills, admin expertise and customer service skills to Busways National Support Office! Were looking for a motivated professional who can provide outstanding support, ensuring every customer feels heard and valued. Your investigations have the chance to make a key difference in the community and better someones day! About the Role:In this varied role, youll: Deliver excellent customer service by phone and email Investigate and resolve customer complaints with care and professionalism Maintain detailed and accurate records in our systems Ensure timely, high-quality responses that meet Busways commitmentsWhy Join Us?At Busways, we dont just transport people we care about every part of the journey. Youll be part of a supportive, collaborative team in a modern office environment with great benefits, including: Fitness Passport discounted access to multiple fitness facilities Free staff shuttle from the Central Coast and Blacktown Employee Assistance Program for you and your family Career progression opportunities and full training Employee referral bonuses & tax-effective salary packaging optionsWhat Were Looking For: Strong verbal and written communication skills Someone who is calm under pressure, positive, patient, and has a professional approach to customer interactions Excellent attention to detail and organisation Confident computer skills with MS Office and ability to learn new systems Ability to work 8-hour shifts between 7am 6pm on weekdays Full Australian working rightsAbout Us:For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, were committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.Apply Now:Think this sounds like your perfect fit? Click Apply with your resume and a cover letter explaining why youre right for the role. Questions? Contact our Recruitment Team on 02 9497 1800 or recruitment@busways.com.au.Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds. No agency applications, please.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and AdministrativeIndustriesGround Passenger Transportation, Retail, and Financial ServicesReferrals increase your chances of interviewing at Busways Group by 2xGet notified about new Customer Specialist jobs in Pymble, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoCustomer Experience Officer - Fixed Term or PermanentSydney, New South Wales, Australia A$71,908.00-A$82,695.00 4 days agoCustomer Service Representative @ health techSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 5 days agoDouble Bay, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 month agoCustomer Care Specialist | Medical Supply ChainNorth Ryde, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Representative - 12 months contractMacquarie Park, New South Wales, Australia 2 weeks agoPyrmont, New South Wales, Australia A$65,000.00-A$72,000.00 1 month agoSydney, New South Wales, Australia 1 day agoCustomer Experience Officer - Fixed Term or PermanentDrummoyne, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 days agoNorth Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 5 days agoLidcombe, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia A$80,000.00-A$90,000.00 4 days agoSydney, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr